128 lines
16 KiB
JSON
128 lines
16 KiB
JSON
{
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"name": "Zendesk",
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"slug": "zendesk",
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"tagline": "AI-Power Your Zendesk in 2 Clicks",
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"metaDescription": "Connect Zendesk to any AI model with MCPEngage. Manage tickets, automate workflows, and get instant customer context through natural conversation.",
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"badgeText": "Now Available — Connect Zendesk + AI",
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"heroSubtitle": "MCPEngage connects Zendesk to any AI model via MCP.<br class=\"hidden sm:block\"><span class=\"text-white font-semibold\">Manage tickets, pull customer context, and automate workflows — all through conversation.</span>",
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"urlBarPath": "zendesk",
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"chatPlaceholder": "Ask about your Zendesk tickets...",
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"toolCount": "50",
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"installPlatformName": "Zendesk",
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"installToolCount": "50",
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"sidebarIcons": [
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{"icon": "message-square", "label": "Chat"},
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{"icon": "ticket", "label": "Tickets"},
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{"icon": "users", "label": "Customers"},
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{"icon": "bar-chart-3", "label": "Analytics"}
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],
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"rightPanel": {
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"tab1Label": "Tickets",
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"tab1Icon": "ticket",
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"tab1Count": "12",
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"tab2Label": "Customer",
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"tab2Icon": "user",
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"cards": [
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{
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"title": "#4821 — Login Issue",
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"subtitle": "Sarah Chen • 12m ago",
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"badge": "Urgent",
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"badgeColor": "red",
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"tags": [
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{"text": "SLA: 28min", "bg": "bg-brand-500/15", "color": "text-brand-400"},
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{"text": "Enterprise", "bg": "bg-zinc-800", "color": "text-zinc-400"}
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]
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},
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{
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"title": "#4819 — Billing Question",
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"subtitle": "James Miller • 1h ago",
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"badge": "High",
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"badgeColor": "yellow",
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"tags": [
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{"text": "SLA: 2h", "bg": "bg-brand-500/15", "color": "text-brand-400"},
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{"text": "Pro Plan", "bg": "bg-zinc-800", "color": "text-zinc-400"}
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]
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},
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{
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"title": "#4815 — Feature Request",
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"subtitle": "Priya Patel • 3h ago",
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"badge": "Normal",
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"badgeColor": "blue",
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"tags": [
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{"text": "SLA: 8h", "bg": "bg-brand-500/15", "color": "text-brand-400"},
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{"text": "Team Plan", "bg": "bg-zinc-800", "color": "text-zinc-400"}
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]
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}
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]
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},
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"stats": [
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{"value": 50, "suffix": "+", "label": "Zendesk Tools"},
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{"prefix": "$", "value": 0, "label": "Setup Cost"},
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{"value": 2, "suffix": "min", "label": "Install Time"},
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{"display": "24/7", "label": "AI Support"}
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],
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"terminalLines": [
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{"text": "$ npx mcpengage init", "color": "text-white", "delay": 0},
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{"text": "", "color": "", "delay": 600},
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{"text": "? Select your platform: Zendesk", "color": "text-cyan-400", "delay": 1200},
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{"text": "", "color": "", "delay": 1600},
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{"text": " Connecting to Zendesk API...", "color": "text-zinc-500", "delay": 2000},
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{"text": "✓ Connected to Zendesk API", "color": "text-green-400", "delay": 3000},
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{"text": "✓ 50 tools loaded", "color": "text-green-400", "delay": 3600},
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{"text": "✓ Ready! Ask your AI anything about Zendesk", "color": "text-green-400", "delay": 4200}
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],
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"beforeItems": [
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{"title": "Manual ticket triage", "desc": "Sort through hundreds of tickets by hand every morning"},
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{"title": "Copy-paste customer data", "desc": "Manually look up account info across multiple systems"},
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{"title": "Switching between tabs", "desc": "Zendesk, CRM, docs, analytics — constant context switching"},
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{"title": "Slow response times", "desc": "SLA breaches piling up, customers getting frustrated"}
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],
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"afterItems": [
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{"title": "AI auto-triage", "desc": "Tickets categorized, prioritized, and routed automatically"},
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{"title": "Instant customer context", "desc": "Full history, account tier, and past interactions in one view"},
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{"title": "One conversation interface", "desc": "Ask your AI — it reads and writes to Zendesk for you"},
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{"title": "3× faster resolution", "desc": "Resolve tickets in minutes instead of hours"}
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],
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"painPointsHeadline": "Your Support Team Is<br><span class=\"text-red-400\">Drowning</span>",
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"painPointsSubHeadline": "Zendesk is powerful, but your agents spend more time navigating it than helping customers.",
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"painPoints": [
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{"icon": "layers", "title": "Tool Overload", "desc": "Zendesk views, macros, triggers, automations, reporting — agents need months of training just to become productive."},
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{"icon": "search-x", "title": "Context Blindness", "desc": "Customer history scattered across tickets, custom fields, and external systems. Agents ask customers to repeat themselves."},
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{"icon": "timer-off", "title": "SLA Pressure", "desc": "Tickets pile up, response times slip, and CSAT scores tank. Your team works harder but the queue never shrinks."}
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],
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"howItWorksHeadline": "Three Steps to<br><span class=\"gradient-text\">AI-Powered Support</span>",
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"howItWorks": [
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{"title": "Connect Your Zendesk", "desc": "Paste your Zendesk API key and subdomain. MCPEngage discovers all available endpoints and builds 50+ tools automatically. No code, no configuration, no DevOps."},
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{"title": "Ask in Plain English", "desc": "\"Show me all urgent tickets from enterprise customers.\" \"Draft a reply for ticket #4821.\" \"What's our CSAT trend this week?\" Your AI understands and acts."},
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{"title": "Automate Everything", "desc": "Set up recurring workflows: auto-triage incoming tickets, escalate SLA breaches, generate weekly reports, and sync data across your stack — all running 24/7."}
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],
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"featuresHeadline": "Everything to<br><span class=\"gradient-text\">Supercharge Zendesk</span>",
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"featuresSubtext": "50+ Zendesk tools accessible through one natural-language interface.",
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"features": [
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{"icon": "ticket", "title": "Ticket Management", "desc": "Create, update, merge, and resolve tickets through conversation. \"Close all resolved tickets from last week.\""},
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{"icon": "shield-check", "title": "SLA Monitoring", "desc": "Real-time SLA tracking with proactive alerts. \"Which tickets are about to breach SLA?\""},
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{"icon": "user-circle", "title": "Customer Context", "desc": "Instant access to full customer history, account tier, past tickets, and satisfaction scores in one query."},
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{"icon": "wand-2", "title": "Macro Automation", "desc": "Apply macros, trigger automations, and execute bulk actions with natural language commands."},
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{"icon": "bar-chart-3", "title": "Analytics & Reports", "desc": "Generate CSAT reports, agent performance metrics, and ticket volume trends on demand."},
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{"icon": "bot", "title": "AI Draft Replies", "desc": "Generate contextual reply drafts using ticket history, knowledge base, and customer data. Review and send."}
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],
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"faq": [
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{"q": "What is MCP?", "a": "MCP (Model Context Protocol) is an open standard created by Anthropic that lets AI models securely connect to external tools and data sources. Think of it as a USB port for AI — MCPEngage uses MCP to give your AI real-time read/write access to Zendesk."},
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{"q": "How does it connect to Zendesk?", "a": "You provide your Zendesk subdomain and an API token (generated in Zendesk Admin). MCPEngage uses the Zendesk REST API to create 50+ tools covering tickets, users, organizations, macros, SLAs, and more. Your credentials are encrypted and never stored on our servers."},
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{"q": "Is my data secure?", "a": "Absolutely. MCPEngage runs locally or in your own cloud — data never passes through our servers. API keys are encrypted at rest. The MCP protocol is permission-based, so you control exactly which tools your AI can access."},
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{"q": "What AI models are supported?", "a": "Any MCP-compatible AI client works — Claude Desktop, Cursor, Windsurf, ChatGPT (via plugin), and more. MCPEngage is model-agnostic; it provides the tools, your preferred AI provides the intelligence."},
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{"q": "How much does it cost?", "a": "MCPEngage is free during the beta period. After launch, pricing starts at $29/month per platform connection. Enterprise plans with custom integrations and priority support are available on request."},
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{"q": "Can I use it with other platforms?", "a": "Yes! MCPEngage supports 66+ platforms including Salesforce, HubSpot, Jira, Slack, Stripe, GitHub, and many more. Each platform gets its own MCP server with platform-specific tools. Connect as many as you need."}
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],
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"chatMessages": [
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{"type": "user", "text": "Show me all urgent tickets from enterprise customers"},
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{"type": "ai", "text": "Found 3 urgent enterprise tickets:", "embed": "<div style=\"background:rgba(255,255,255,0.03);border:1px solid rgba(255,255,255,0.08);border-radius:12px;overflow:hidden;margin-top:8px;max-width:420px;\"><div style=\"display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.06);background:rgba(23,195,178,0.05);\"><div style=\"display:flex;align-items:center;gap:8px;\"><div style=\"width:6px;height:6px;border-radius:50%;background:#17c3b2;\"></div><span style=\"font-size:11px;font-weight:700;color:#17c3b2;text-transform:uppercase;letter-spacing:0.5px;\">Urgent Enterprise Tickets</span></div><span style=\"font-size:10px;color:rgba(255,255,255,0.3);font-family:monospace;\">3 results</span></div><div style=\"padding:0;\"><div style=\"display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.04);\"><div style=\"flex-shrink:0;width:28px;height:28px;border-radius:8px;background:rgba(239,68,68,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:10px;font-weight:800;color:#ef4444;\">!</span></div><div style=\"flex:1;min-width:0;\"><div style=\"display:flex;align-items:center;gap:6px;margin-bottom:2px;\"><span style=\"font-size:12px;font-weight:600;color:#e4e4e7;\">#4821</span><span style=\"font-size:10px;color:rgba(255,255,255,0.4);\">Login Issue — SSO Failure</span></div><div style=\"display:flex;align-items:center;gap:6px;\"><span style=\"font-size:10px;color:rgba(255,255,255,0.3);\">Sarah Chen · Acme Corp</span><span style=\"display:inline-block;padding:1px 6px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(239,68,68,0.15);color:#f87171;\">SLA 28m</span></div></div><span style=\"padding:2px 8px;border-radius:6px;font-size:9px;font-weight:700;background:rgba(239,68,68,0.15);color:#f87171;text-transform:uppercase;\">Urgent</span></div><div style=\"display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.04);\"><div style=\"flex-shrink:0;width:28px;height:28px;border-radius:8px;background:rgba(245,158,11,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:10px;font-weight:800;color:#f59e0b;\">▲</span></div><div style=\"flex:1;min-width:0;\"><div style=\"display:flex;align-items:center;gap:6px;margin-bottom:2px;\"><span style=\"font-size:12px;font-weight:600;color:#e4e4e7;\">#4819</span><span style=\"font-size:10px;color:rgba(255,255,255,0.4);\">API Rate Limiting</span></div><div style=\"display:flex;align-items:center;gap:6px;\"><span style=\"font-size:10px;color:rgba(255,255,255,0.3);\">James Park · TechFlow Inc</span><span style=\"display:inline-block;padding:1px 6px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(245,158,11,0.15);color:#fbbf24;\">SLA 1h 12m</span></div></div><span style=\"padding:2px 8px;border-radius:6px;font-size:9px;font-weight:700;background:rgba(245,158,11,0.15);color:#fbbf24;text-transform:uppercase;\">High</span></div><div style=\"display:flex;align-items:center;gap:10px;padding:10px 14px;\"><div style=\"flex-shrink:0;width:28px;height:28px;border-radius:8px;background:rgba(239,68,68,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:10px;font-weight:800;color:#ef4444;\">!</span></div><div style=\"flex:1;min-width:0;\"><div style=\"display:flex;align-items:center;gap:6px;margin-bottom:2px;\"><span style=\"font-size:12px;font-weight:600;color:#e4e4e7;\">#4815</span><span style=\"font-size:10px;color:rgba(255,255,255,0.4);\">Data Export Timeout</span></div><div style=\"display:flex;align-items:center;gap:6px;\"><span style=\"font-size:10px;color:rgba(255,255,255,0.3);\">Maria Lopez · GlobalShip</span><span style=\"display:inline-block;padding:1px 6px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(239,68,68,0.15);color:#f87171;\">SLA 45m</span></div></div><span style=\"padding:2px 8px;border-radius:6px;font-size:9px;font-weight:700;background:rgba(239,68,68,0.15);color:#f87171;text-transform:uppercase;\">Urgent</span></div></div><div style=\"padding:8px 14px;border-top:1px solid rgba(255,255,255,0.06);display:flex;align-items:center;justify-content:space-between;\"><span style=\"font-size:10px;color:rgba(255,255,255,0.25);\">Ticket #4821 is closest to SLA breach</span><span style=\"font-size:10px;color:#17c3b2;cursor:pointer;\">Open in Zendesk →</span></div></div>"},
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{"type": "user", "text": "Draft a reply for #4821 and escalate #4819 to tier 2"},
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{"type": "ai", "text": "Done! Here's what I did:", "embed": "<div style=\"background:rgba(255,255,255,0.03);border:1px solid rgba(255,255,255,0.08);border-radius:12px;overflow:hidden;margin-top:8px;max-width:420px;\"><div style=\"display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.06);background:rgba(34,197,94,0.05);\"><div style=\"display:flex;align-items:center;gap:8px;\"><div style=\"width:6px;height:6px;border-radius:50%;background:#22c55e;\"></div><span style=\"font-size:11px;font-weight:700;color:#22c55e;text-transform:uppercase;letter-spacing:0.5px;\">Actions Completed</span></div><span style=\"font-size:10px;color:rgba(255,255,255,0.3);font-family:monospace;\">2 of 2</span></div><div style=\"padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.04);\"><div style=\"display:flex;align-items:center;gap:8px;margin-bottom:8px;\"><div style=\"width:20px;height:20px;border-radius:6px;background:rgba(34,197,94,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:11px;color:#22c55e;\">✓</span></div><span style=\"font-size:12px;font-weight:600;color:#e4e4e7;\">Reply drafted for #4821</span></div><div style=\"background:rgba(255,255,255,0.02);border:1px solid rgba(255,255,255,0.05);border-radius:8px;padding:10px 12px;font-size:11px;color:rgba(255,255,255,0.5);line-height:1.5;font-style:italic;\">\"Hi Sarah, I've looked into the SSO failure you reported. Our team identified a certificate rotation issue affecting your IdP connection. I've refreshed the SAML metadata on our end — could you try logging in again? If the issue persists...\"</div></div><div style=\"padding:10px 14px;\"><div style=\"display:flex;align-items:center;gap:8px;\"><div style=\"width:20px;height:20px;border-radius:6px;background:rgba(34,197,94,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:11px;color:#22c55e;\">✓</span></div><span style=\"font-size:12px;font-weight:600;color:#e4e4e7;\">#4819 escalated to Tier 2</span></div><div style=\"margin-top:6px;margin-left:28px;display:flex;gap:6px;flex-wrap:wrap;\"><span style=\"padding:2px 8px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(139,92,246,0.15);color:#a78bfa;\">Tier 2</span><span style=\"padding:2px 8px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(255,255,255,0.05);color:rgba(255,255,255,0.4);\">Context attached</span><span style=\"padding:2px 8px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(255,255,255,0.05);color:rgba(255,255,255,0.4);\">Priority: High</span></div></div></div>"}
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],
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"ctaHeadline": "Start Automating Zendesk<br><span class=\"gradient-text\">Today</span>",
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"ctaSubtext": "Join thousands of teams using MCPEngage to supercharge their Zendesk.",
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"painPointsHeadline": "Your Support Team Is<br><span class=\"text-red-400\">Drowning</span>",
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"painPointsSubHeadline": "Zendesk is powerful, but your agents spend more time navigating it than helping customers."
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}
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