126 lines
13 KiB
JSON
126 lines
13 KiB
JSON
{
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"name": "Intercom",
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"slug": "intercom",
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"tagline": "AI-Power Your Intercom in 2 Clicks",
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"metaDescription": "Connect Intercom to any AI model with MCPEngage. Manage conversations, contacts, and articles through natural conversation.",
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"badgeText": "Now Available — Connect Intercom + AI",
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"heroSubtitle": "MCPEngage connects Intercom to any AI model via MCP.<br class=\"hidden sm:block\"><span class=\"text-white font-semibold\">Reply to messages, update contacts, and search help docs — all through conversation.</span>",
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"urlBarPath": "intercom",
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"chatPlaceholder": "Ask about your Intercom conversations...",
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"toolCount": "52",
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"installPlatformName": "Intercom",
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"installToolCount": "52",
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"sidebarIcons": [
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{"icon": "message-square", "label": "Chat"},
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{"icon": "message-circle", "label": "Messages"},
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{"icon": "users", "label": "Contacts"},
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{"icon": "book-open", "label": "Articles"}
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],
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"rightPanel": {
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"tab1Label": "Conversations",
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"tab1Icon": "message-circle",
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"tab1Count": "47",
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"tab2Label": "Contacts",
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"tab2Icon": "user",
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"cards": [
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{
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"title": "Enterprise upgrade question",
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"subtitle": "Sarah Johnson • Acme Corp",
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"badge": "Open",
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"badgeColor": "green",
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"tags": [
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{"text": "High Value", "bg": "bg-brand-500/15", "color": "text-brand-400"},
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{"text": "Sales", "bg": "bg-zinc-800", "color": "text-zinc-400"}
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]
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},
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{
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"title": "Login issue with SSO",
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"subtitle": "Mike Chen • TechFlow Inc",
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"badge": "Waiting",
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"badgeColor": "yellow",
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"tags": [
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{"text": "Urgent", "bg": "bg-brand-500/15", "color": "text-brand-400"},
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{"text": "Support", "bg": "bg-zinc-800", "color": "text-zinc-400"}
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]
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},
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{
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"title": "Feature request: API docs",
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"subtitle": "Alex Martinez • DevStudio",
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"badge": "Snoozed",
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"badgeColor": "blue",
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"tags": [
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{"text": "Product", "bg": "bg-brand-500/15", "color": "text-brand-400"},
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{"text": "Feedback", "bg": "bg-zinc-800", "color": "text-zinc-400"}
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]
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}
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]
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},
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"stats": [
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{"value": 52, "suffix": "+", "label": "Intercom Tools"},
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{"prefix": "$", "value": 0, "label": "Setup Cost"},
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{"value": 2, "suffix": "min", "label": "Install Time"},
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{"display": "24/7", "label": "AI Support"}
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],
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"terminalLines": [
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{"text": "$ npx mcpengage init", "color": "text-white", "delay": 0},
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{"text": "", "color": "", "delay": 600},
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{"text": "? Select your platform: Intercom", "color": "text-cyan-400", "delay": 1200},
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{"text": "", "color": "", "delay": 1600},
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{"text": " Connecting to Intercom API...", "color": "text-zinc-500", "delay": 2000},
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{"text": "✓ Connected to Intercom API", "color": "text-green-400", "delay": 3000},
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{"text": "✓ 52 tools loaded", "color": "text-green-400", "delay": 3600},
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{"text": "✓ Ready! Ask your AI anything about Intercom", "color": "text-green-400", "delay": 4200}
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],
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"beforeItems": [
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{"title": "Inbox overload", "desc": "Support team drowning in 200+ conversations daily, can't prioritize high-value leads"},
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{"title": "Slow response times", "desc": "Switching between Intercom, CRM, and help docs means 5+ minute response delays"},
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{"title": "Lost context", "desc": "Can't quickly see customer history, past conversations, or deal status mid-chat"},
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{"title": "Manual tagging", "desc": "Reps spend hours tagging conversations and updating contact attributes"}
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],
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"afterItems": [
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{"title": "Smart inbox triage", "desc": "AI auto-prioritizes high-value conversations and surfaces urgent issues instantly"},
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{"title": "Instant context", "desc": "\"Show me everything about this customer\" — full history, deals, and docs in one query"},
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{"title": "One-touch replies", "desc": "\"Reply with shipping policy\" — AI pulls help article and drafts personalized response"},
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{"title": "Auto-enrichment", "desc": "Conversations auto-tagged, contacts auto-updated, and sentiment tracked in real-time"}
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],
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"painPointsHeadline": "Your Support Team Is<br><span class=\"text-red-400\">Overwhelmed</span>",
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"painPointsSubHeadline": "Intercom has all the conversations, but your team can't keep up.",
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"painPoints": [
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{"icon": "inbox", "title": "Inbox Chaos", "desc": "200+ daily conversations, no way to prioritize. High-value leads wait hours while reps answer low-priority questions. Revenue slips through the cracks."},
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{"icon": "clock", "title": "Context Switching", "desc": "Every conversation requires opening 5+ tabs: CRM for deal data, help docs for answers, Slack for team input. Average response time: 6+ minutes."},
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{"icon": "tag", "title": "Manual Busywork", "desc": "Tagging conversations, updating contact attributes, and logging follow-ups takes 30% of your team's time. They hate it, so data quality suffers."}
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],
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"howItWorksHeadline": "Three Steps to<br><span class=\"gradient-text\">AI-Powered Support</span>",
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"howItWorks": [
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{"title": "Connect Your Intercom", "desc": "Paste your Intercom access token. MCPEngage discovers all conversations, contacts, articles, and tags — building 52+ tools automatically. No code, no configuration."},
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{"title": "Ask in Plain English", "desc": "\"Show me all open sales conversations.\" \"What's the contact info for Acme Corp?\" \"Reply with our refund policy.\" Your AI understands and acts."},
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{"title": "Automate Your Workflow", "desc": "Set up recurring tasks: auto-tag conversations by sentiment, route high-value leads to sales, generate daily inbox reports, and sync contact data to your CRM."}
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],
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"featuresHeadline": "Everything to<br><span class=\"gradient-text\">Supercharge Intercom</span>",
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"featuresSubtext": "52+ Intercom tools accessible through one natural-language interface.",
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"features": [
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{"icon": "message-circle", "title": "Conversation Intelligence", "desc": "Search, filter, and reply to conversations. \"Show me all open sales conversations from this week with response pending.\""},
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{"icon": "users", "title": "Contact Management", "desc": "Instant access to full contact profiles, company data, and conversation history. \"Who are our top 10 customers by MRR?\""},
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{"icon": "book-open", "title": "Help Center Search", "desc": "Natural language search across all help articles. \"Find our shipping policy for international orders.\""},
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{"icon": "tag", "title": "Smart Tagging", "desc": "Auto-tag conversations based on content, sentiment, and urgency. \"Tag all refund requests from the past week.\""},
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{"icon": "zap", "title": "Automated Routing", "desc": "Route conversations to the right team based on context. \"Send all enterprise questions to the sales team.\""},
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{"icon": "trending-up", "title": "Analytics & Reports", "desc": "Generate inbox performance reports on demand. \"What's our average first response time this month?\""}
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],
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"faq": [
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{"q": "What is MCP?", "a": "MCP (Model Context Protocol) is an open standard created by Anthropic that lets AI models securely connect to external tools and data sources. Think of it as a USB port for AI — MCPEngage uses MCP to give your AI real-time read/write access to Intercom."},
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{"q": "How does it connect to Intercom?", "a": "You provide an Intercom access token (generated in your Intercom settings under Developer Hub > Access Tokens). MCPEngage uses the Intercom API to create 52+ tools covering conversations, contacts, articles, and more. Your credentials are encrypted and never stored on our servers."},
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{"q": "Will it send messages on my behalf?", "a": "Only if you explicitly instruct it to. MCPEngage can draft replies for review or auto-send based on your rules. All messages are logged in Intercom's activity feed, and you can set read-only mode if preferred."},
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{"q": "Can it integrate with our CRM?", "a": "Yes! You can connect multiple platforms simultaneously. Sync Intercom conversations to HubSpot, Salesforce, or any other MCP-enabled CRM in your stack. \"When a sales conversation closes, create a deal in HubSpot.\""},
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{"q": "How much does it cost?", "a": "MCPEngage is free during the beta period. After launch, pricing starts at $29/month per platform connection. Enterprise plans with custom integrations and priority support are available on request."},
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{"q": "Can I use it with other platforms?", "a": "Yes! MCPEngage supports 66+ platforms including Zendesk, Front, Slack, HubSpot, Salesforce, and many more. Each platform gets its own MCP server with platform-specific tools. Connect as many as you need."}
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],
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"chatMessages": [
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{"type": "user", "text": "Show me all open sales conversations from today"},
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{"type": "ai", "text": "Found 8 open sales conversations:", "embed": "<div style=\"background:rgba(255,255,255,0.03);border:1px solid rgba(255,255,255,0.08);border-radius:12px;overflow:hidden;margin-top:8px;max-width:420px;\"><div style=\"display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.06);background:rgba(255,119,0,0.05);\"><div style=\"display:flex;align-items:center;gap:8px;\"><div style=\"width:6px;height:6px;border-radius:50%;background:#ff7700;\"></div><span style=\"font-size:11px;font-weight:700;color:#ff7700;text-transform:uppercase;letter-spacing:0.5px;\">Open Sales Conversations</span></div><span style=\"font-size:10px;color:rgba(255,255,255,0.3);font-family:monospace;\">8 total</span></div><div style=\"padding:0;\"><div style=\"display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.04);\"><div style=\"flex-shrink:0;width:28px;height:28px;border-radius:8px;background:rgba(34,197,94,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:12px;\">💼</span></div><div style=\"flex:1;min-width:0;\"><div style=\"font-size:12px;font-weight:600;color:#e4e4e7;margin-bottom:2px;\">Enterprise upgrade pricing</div><div style=\"font-size:10px;color:rgba(255,255,255,0.3);\">Sarah Johnson · Acme Corp · 23 min ago</div></div><span style=\"padding:2px 8px;border-radius:6px;font-size:9px;font-weight:700;background:rgba(34,197,94,0.15);color:#4ade80;\">HOT LEAD</span></div><div style=\"display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.04);\"><div style=\"flex-shrink:0;width:28px;height:28px;border-radius:8px;background:rgba(59,130,246,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:12px;\">🤝</span></div><div style=\"flex:1;min-width:0;\"><div style=\"font-size:12px;font-weight:600;color:#e4e4e7;margin-bottom:2px;\">Demo request for team plan</div><div style=\"font-size:10px;color:rgba(255,255,255,0.3);\">Mike Chen · TechFlow · 1 hour ago</div></div><span style=\"padding:2px 8px;border-radius:6px;font-size:9px;font-weight:700;background:rgba(59,130,246,0.15);color:#60a5fa;\">QUALIFIED</span></div><div style=\"display:flex;align-items:center;gap:10px;padding:10px 14px;\"><div style=\"flex-shrink:0;width:28px;height:28px;border-radius:8px;background:rgba(245,158,11,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:12px;\">📊</span></div><div style=\"flex:1;min-width:0;\"><div style=\"font-size:12px;font-weight:600;color:#e4e4e7;margin-bottom:2px;\">Custom contract question</div><div style=\"font-size:10px;color:rgba(255,255,255,0.3);\">Alex Martinez · DevStudio · 3 hours ago</div></div><span style=\"padding:2px 8px;border-radius:6px;font-size:9px;font-weight:700;background:rgba(245,158,11,0.15);color:#fbbf24;\">FOLLOW UP</span></div></div></div>"},
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{"type": "user", "text": "Reply to Sarah Johnson with our enterprise pricing and schedule a call for next Tuesday"},
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{"type": "ai", "text": "Draft reply ready for your review:", "embed": "<div style=\"background:rgba(255,255,255,0.03);border:1px solid rgba(255,255,255,0.08);border-radius:12px;overflow:hidden;margin-top:8px;max-width:420px;\"><div style=\"display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.06);background:rgba(34,197,94,0.05);\"><div style=\"display:flex;align-items:center;gap:8px;\"><div style=\"width:6px;height:6px;border-radius:50%;background:#22c55e;\"></div><span style=\"font-size:11px;font-weight:700;color:#22c55e;text-transform:uppercase;letter-spacing:0.5px;\">Reply Ready</span></div></div><div style=\"padding:12px 14px;\"><div style=\"background:rgba(255,255,255,0.02);border:1px solid rgba(255,255,255,0.05);border-radius:8px;padding:12px;\"><div style=\"font-size:11px;color:rgba(255,255,255,0.7);line-height:1.6;\">Hi Sarah,<br><br>Thanks for your interest in our Enterprise plan! Our pricing starts at $499/month for up to 50 users with annual billing.<br><br>I'd love to walk you through the features and discuss your specific needs. I have availability on Tuesday, January 21st at 2:00 PM EST. Does that work for you?<br><br>Looking forward to connecting!</div></div><div style=\"margin-top:10px;padding-top:10px;border-top:1px solid rgba(255,255,255,0.06);\"><div style=\"font-size:10px;color:rgba(255,255,255,0.4);margin-bottom:6px;\">✓ Calendar invite scheduled for Tue Jan 21, 2:00 PM EST</div></div></div></div>"}
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],
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"ctaHeadline": "Start Automating Intercom<br><span class=\"gradient-text\">Today</span>",
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"ctaSubtext": "Join thousands of teams using MCPEngage to supercharge their customer support."
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}
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