126 lines
14 KiB
JSON
126 lines
14 KiB
JSON
{
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"name": "Freshdesk",
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"slug": "freshdesk",
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"tagline": "AI-Power Your Freshdesk in 2 Clicks",
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"metaDescription": "Connect Freshdesk to any AI model with MCPEngage. Manage tickets, contacts, and support operations through natural conversation.",
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"badgeText": "Now Available — Connect Freshdesk + AI",
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"heroSubtitle": "MCPEngage connects Freshdesk to any AI model via MCP.<br class=\"hidden sm:block\"><span class=\"text-white font-semibold\">Manage tickets, update contacts, and resolve issues — all through conversation.</span>",
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"urlBarPath": "freshdesk",
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"chatPlaceholder": "Ask about your Freshdesk tickets...",
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"toolCount": "48",
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"installPlatformName": "Freshdesk",
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"installToolCount": "48",
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"sidebarIcons": [
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{"icon": "message-square", "label": "Chat"},
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{"icon": "ticket", "label": "Tickets"},
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{"icon": "users", "label": "Contacts"},
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{"icon": "trending-up", "label": "Analytics"}
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],
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"rightPanel": {
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"tab1Label": "Tickets",
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"tab1Icon": "ticket",
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"tab1Count": "18",
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"tab2Label": "Contacts",
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"tab2Icon": "user",
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"cards": [
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{
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"title": "Email integration broken",
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"subtitle": "Acme Corp • Escalated 2 hours ago",
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"badge": "Urgent",
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"badgeColor": "red",
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"tags": [
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{"text": "Priority 1", "bg": "bg-red-500/15", "color": "text-red-400"},
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{"text": "Enterprise", "bg": "bg-zinc-800", "color": "text-zinc-400"}
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]
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},
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{
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"title": "Account access issue",
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"subtitle": "TechFlow Inc • Pending 4 hours",
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"badge": "High",
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"badgeColor": "yellow",
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"tags": [
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{"text": "Priority 2", "bg": "bg-yellow-500/15", "color": "text-yellow-400"},
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{"text": "Security", "bg": "bg-zinc-800", "color": "text-zinc-400"}
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]
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},
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{
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"title": "Feature request: API docs",
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"subtitle": "DesignCo • Open 1 day",
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"badge": "Medium",
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"badgeColor": "blue",
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"tags": [
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{"text": "Priority 3", "bg": "bg-blue-500/15", "color": "text-blue-400"},
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{"text": "Feedback", "bg": "bg-zinc-800", "color": "text-zinc-400"}
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]
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}
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]
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},
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"stats": [
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{"value": 48, "suffix": "+", "label": "Freshdesk Tools"},
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{"prefix": "$", "value": 0, "label": "Setup Cost"},
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{"value": 2, "suffix": "min", "label": "Install Time"},
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{"display": "24/7", "label": "AI Support"}
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],
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"terminalLines": [
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{"text": "$ npx mcpengage init", "color": "text-white", "delay": 0},
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{"text": "", "color": "", "delay": 600},
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{"text": "? Select your platform: Freshdesk", "color": "text-cyan-400", "delay": 1200},
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{"text": "", "color": "", "delay": 1600},
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{"text": " Connecting to Freshdesk API...", "color": "text-zinc-500", "delay": 2000},
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{"text": "✓ Connected to Freshdesk API", "color": "text-green-400", "delay": 3000},
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{"text": "✓ 48 tools loaded", "color": "text-green-400", "delay": 3600},
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{"text": "✓ Ready! Ask your AI anything about Freshdesk", "color": "text-green-400", "delay": 4200}
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],
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"beforeItems": [
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{"title": "Ticket overload chaos", "desc": "Support agents drowning in queues, urgent tickets lost in noise, SLA breaches mounting"},
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{"title": "Scattered customer context", "desc": "Agent switches between Freshdesk, Slack, CRM, and docs just to answer one ticket"},
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{"title": "Response time lag", "desc": "By the time agent finds the answer and updates ticket, customer is already frustrated"},
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{"title": "Manual triage hell", "desc": "Every ticket needs manual assignment, priority, and tag updates — agents spend hours on admin"}
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],
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"afterItems": [
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{"title": "AI-powered triage", "desc": "\"Route all urgent enterprise tickets to Sarah\" — AI assigns, tags, and prioritizes instantly"},
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{"title": "Unified context view", "desc": "Ask \"Show me all Acme Corp tickets\" — full history, past issues, and account details in seconds"},
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{"title": "Instant resolutions", "desc": "AI drafts responses, pulls knowledge base articles, and updates tickets automatically"},
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{"title": "One-sentence commands", "desc": "Bulk-update tickets, escalate issues, and generate reports through natural language"}
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],
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"painPointsHeadline": "Your Support Team Is<br><span class=\"text-red-400\">Drowning in Tickets</span>",
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"painPointsSubHeadline": "Freshdesk has the data, but your agents spend more time clicking than helping customers.",
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"painPoints": [
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{"icon": "alert-triangle", "title": "SLA Breach Spiral", "desc": "Critical tickets slip through cracks. By the time you notice, the customer is already churned and leaving a 1-star review."},
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{"icon": "layers", "title": "Context Switching Tax", "desc": "Agents need 5+ tabs open to resolve one ticket. Every lookup kills momentum and slows first-response time by 40%."},
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{"icon": "clock", "title": "Manual Triage Nightmare", "desc": "Every ticket needs manual review, assignment, and categorization. Your team spends 3 hours daily on admin instead of solving problems."}
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],
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"howItWorksHeadline": "Three Steps to<br><span class=\"gradient-text\">AI-Powered Support</span>",
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"howItWorks": [
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{"title": "Connect Your Freshdesk", "desc": "Paste your Freshdesk API key. MCPEngage discovers all tickets, contacts, companies, and forums — building 48+ tools automatically. No code, no configuration."},
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{"title": "Ask in Plain English", "desc": "\"Show me all urgent enterprise tickets.\" \"Escalate ticket #4521 to engineering.\" \"What's my team's average response time today?\" Your AI understands and acts."},
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{"title": "Automate Your Workflow", "desc": "Set recurring tasks: auto-assign tickets by keyword, flag SLA breaches, generate daily triage reports, and sync support data across your stack."}
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],
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"featuresHeadline": "Everything to<br><span class=\"gradient-text\">Supercharge Freshdesk</span>",
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"featuresSubtext": "48+ Freshdesk tools accessible through one natural-language interface.",
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"features": [
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{"icon": "ticket", "title": "Smart Ticket Management", "desc": "Create, update, and close tickets through conversation. \"Bulk-close all resolved tickets from last week.\""},
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{"icon": "users", "title": "Contact Intelligence", "desc": "Instant access to full customer history, all tickets, satisfaction scores, and interaction timeline in one query."},
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{"icon": "trending-up", "title": "SLA Monitoring", "desc": "Real-time SLA compliance, breach alerts, and response time analytics. \"Which tickets are about to breach SLA?\""},
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{"icon": "zap", "title": "Auto-Triage", "desc": "AI reads ticket content, assigns priority, routes to correct agent, and suggests canned responses automatically."},
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{"icon": "book-open", "title": "Knowledge Base Sync", "desc": "Pull relevant KB articles based on ticket content. \"Find solutions for password reset issues.\""},
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{"icon": "bar-chart", "title": "Support Analytics", "desc": "Generate CSAT reports, ticket volume trends, and agent performance dashboards on demand."}
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],
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"faq": [
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{"q": "What is MCP?", "a": "MCP (Model Context Protocol) is an open standard created by Anthropic that lets AI models securely connect to external tools and data sources. Think of it as a USB port for AI — MCPEngage uses MCP to give your AI real-time read/write access to Freshdesk."},
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{"q": "How does it connect to Freshdesk?", "a": "You provide a Freshdesk API key (generated in Profile Settings > API). MCPEngage uses the Freshdesk API to create 48+ tools covering tickets, contacts, companies, forums, and satisfaction surveys. Your credentials are encrypted and never stored on our servers."},
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{"q": "Will it mess up my Freshdesk data?", "a": "No. MCPEngage uses Freshdesk's official API with the same permissions as any integration. You control which scopes to grant. All changes are logged in Freshdesk's activity timeline, and you can set read-only mode if preferred."},
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{"q": "Can it sync with Zendesk or other helpdesks?", "a": "Yes! You can connect multiple platforms simultaneously. Use Freshdesk as your source of truth and have AI sync data to Zendesk, Intercom, or any other MCP-enabled platform in your stack."},
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{"q": "How much does it cost?", "a": "MCPEngage is free during the beta period. After launch, pricing starts at $29/month per platform connection. Enterprise plans with custom integrations and priority support are available on request."},
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{"q": "Can I use it with other platforms?", "a": "Yes! MCPEngage supports 66+ platforms including Zendesk, Jira, Slack, HubSpot, Stripe, GitHub, and many more. Each platform gets its own MCP server with platform-specific tools. Connect as many as you need."}
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],
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"chatMessages": [
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{"type": "user", "text": "Show me all urgent tickets assigned to me"},
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{"type": "ai", "text": "Found 3 urgent tickets:", "embed": "<div style=\"background:rgba(255,255,255,0.03);border:1px solid rgba(255,255,255,0.08);border-radius:12px;overflow:hidden;margin-top:8px;max-width:420px;\"><div style=\"display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.06);background:rgba(239,68,68,0.05);\"><div style=\"display:flex;align-items:center;gap:8px;\"><div style=\"width:6px;height:6px;border-radius:50%;background:#ef4444;\"></div><span style=\"font-size:11px;font-weight:700;color:#ef4444;text-transform:uppercase;letter-spacing:0.5px;\">Urgent Tickets</span></div><span style=\"font-size:10px;color:rgba(255,255,255,0.3);font-family:monospace;\">3 open</span></div><div style=\"padding:0;\"><div style=\"display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.04);\"><div style=\"flex-shrink:0;width:28px;height:28px;border-radius:8px;background:rgba(239,68,68,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:10px;font-weight:800;color:#ef4444;\">!</span></div><div style=\"flex:1;min-width:0;\"><div style=\"font-size:12px;font-weight:600;color:#e4e4e7;margin-bottom:2px;\">Email integration broken</div><div style=\"display:flex;align-items:center;gap:6px;\"><span style=\"font-size:10px;color:rgba(255,255,255,0.3);\">Acme Corp · 2 hours ago</span><span style=\"padding:1px 6px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(239,68,68,0.15);color:#f87171;\">SLA: 1h left</span></div></div><span style=\"padding:2px 8px;border-radius:6px;font-size:9px;font-weight:700;background:rgba(239,68,68,0.15);color:#f87171;text-transform:uppercase;\">Priority 1</span></div><div style=\"display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.04);\"><div style=\"flex-shrink:0;width:28px;height:28px;border-radius:8px;background:rgba(245,158,11,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:10px;font-weight:800;color:#f59e0b;\">!</span></div><div style=\"flex:1;min-width:0;\"><div style=\"font-size:12px;font-weight:600;color:#e4e4e7;margin-bottom:2px;\">Account access issue</div><div style=\"display:flex;align-items:center;gap:6px;\"><span style=\"font-size:10px;color:rgba(255,255,255,0.3);\">TechFlow Inc · 4 hours ago</span><span style=\"padding:1px 6px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(245,158,11,0.15);color:#fbbf24;\">SLA: 4h left</span></div></div><span style=\"padding:2px 8px;border-radius:6px;font-size:9px;font-weight:700;background:rgba(245,158,11,0.15);color:#fbbf24;text-transform:uppercase;\">Priority 2</span></div></div></div>"},
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{"type": "user", "text": "Escalate ticket #4521 to engineering and set priority to urgent"},
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{"type": "ai", "text": "Done! Ticket escalated:", "embed": "<div style=\"background:rgba(255,255,255,0.03);border:1px solid rgba(255,255,255,0.08);border-radius:12px;overflow:hidden;margin-top:8px;max-width:420px;\"><div style=\"display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.06);background:rgba(34,197,94,0.05);\"><div style=\"display:flex;align-items:center;gap:8px;\"><div style=\"width:6px;height:6px;border-radius:50%;background:#22c55e;\"></div><span style=\"font-size:11px;font-weight:700;color:#22c55e;text-transform:uppercase;letter-spacing:0.5px;\">Ticket Updated</span></div><span style=\"font-size:10px;color:rgba(255,255,255,0.3);font-family:monospace;\">#4521</span></div><div style=\"padding:10px 14px;\"><div style=\"font-size:11px;color:rgba(255,255,255,0.7);margin-bottom:8px;\">Email integration broken — Acme Corp</div><div style=\"display:flex;flex-direction:column;gap:6px;\"><div style=\"display:flex;align-items:center;gap:8px;\"><span style=\"font-size:10px;color:rgba(255,255,255,0.4);\">Group:</span><span style=\"padding:2px 8px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(255,255,255,0.05);color:#71717a;text-decoration:line-through;\">Support</span><span>→</span><span style=\"padding:2px 8px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(239,68,68,0.15);color:#f87171;\">Engineering</span></div><div style=\"display:flex;align-items:center;gap:8px;\"><span style=\"font-size:10px;color:rgba(255,255,255,0.4);\">Priority:</span><span style=\"padding:2px 8px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(255,255,255,0.05);color:#71717a;text-decoration:line-through;\">Medium</span><span>→</span><span style=\"padding:2px 8px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(239,68,68,0.15);color:#f87171;\">Urgent</span></div></div></div></div>"}
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],
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"ctaHeadline": "Start Automating Freshdesk<br><span class=\"gradient-text\">Today</span>",
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"ctaSubtext": "Join thousands of support teams using MCPEngage to supercharge their helpdesk."
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}
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