128 lines
16 KiB
JSON
128 lines
16 KiB
JSON
{
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"name": "Help Scout",
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"slug": "helpscout",
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"tagline": "AI-Power Your Help Scout in 2 Clicks",
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"metaDescription": "Connect Help Scout to any AI model with MCPEngage. Manage conversations, automate workflows, and get instant customer context through natural language.",
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"badgeText": "Now Available — Connect Help Scout + AI",
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"heroSubtitle": "MCPEngage connects Help Scout to any AI model via MCP.<br class=\"hidden sm:block\"><span class=\"text-white font-semibold\">Manage conversations, pull customer data, and automate mailbox workflows — all through conversation.</span>",
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"urlBarPath": "helpscout",
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"chatPlaceholder": "Ask about your Help Scout conversations...",
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"toolCount": "45",
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"installPlatformName": "Help Scout",
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"installToolCount": "45",
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"sidebarIcons": [
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{"icon": "message-circle", "label": "Chat"},
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{"icon": "inbox", "label": "Mailbox"},
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{"icon": "users", "label": "Customers"},
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{"icon": "bar-chart-2", "label": "Reports"}
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],
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"rightPanel": {
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"tab1Label": "Conversations",
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"tab1Icon": "message-circle",
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"tab1Count": "18",
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"tab2Label": "Customer",
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"tab2Icon": "user",
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"cards": [
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{
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"title": "#8421 — Password Reset Help",
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"subtitle": "Emma Wilson • 8m ago",
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"badge": "Active",
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"badgeColor": "green",
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"tags": [
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{"text": "Response: 5m", "bg": "bg-brand-500/15", "color": "text-brand-400"},
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{"text": "Support", "bg": "bg-zinc-800", "color": "text-zinc-400"}
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]
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},
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{
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"title": "#8419 — Billing Inquiry",
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"subtitle": "Michael Chen • 45m ago",
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"badge": "Pending",
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"badgeColor": "yellow",
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"tags": [
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{"text": "Response: 42m", "bg": "bg-brand-500/15", "color": "text-brand-400"},
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{"text": "Billing", "bg": "bg-zinc-800", "color": "text-zinc-400"}
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]
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},
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{
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"title": "#8415 — Feature Question",
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"subtitle": "Lisa Park • 2h ago",
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"badge": "Active",
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"badgeColor": "blue",
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"tags": [
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{"text": "Response: 1h", "bg": "bg-brand-500/15", "color": "text-brand-400"},
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{"text": "Product", "bg": "bg-zinc-800", "color": "text-zinc-400"}
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]
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}
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]
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},
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"stats": [
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{"value": 45, "suffix": "+", "label": "Help Scout Tools"},
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{"prefix": "$", "value": 0, "label": "Setup Cost"},
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{"value": 2, "suffix": "min", "label": "Install Time"},
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{"display": "24/7", "label": "AI Support"}
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],
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"terminalLines": [
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{"text": "$ npx mcpengage init", "color": "text-white", "delay": 0},
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{"text": "", "color": "", "delay": 600},
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{"text": "? Select your platform: Help Scout", "color": "text-cyan-400", "delay": 1200},
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{"text": "", "color": "", "delay": 1600},
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{"text": " Connecting to Help Scout API...", "color": "text-zinc-500", "delay": 2000},
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{"text": "✓ Connected to Help Scout API", "color": "text-green-400", "delay": 3000},
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{"text": "✓ 45 tools loaded", "color": "text-green-400", "delay": 3600},
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{"text": "✓ Ready! Ask your AI anything about Help Scout", "color": "text-green-400", "delay": 4200}
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],
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"beforeItems": [
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{"title": "Manual conversation sorting", "desc": "Dig through mailboxes to find urgent customer messages"},
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{"title": "Context switching chaos", "desc": "Jump between Help Scout, CRM, and billing to get full picture"},
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{"title": "Copy-paste replies", "desc": "Search saved replies library, copy, paste, customize for each customer"},
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{"title": "Reporting requires exports", "desc": "Download CSVs, import to spreadsheets, build reports manually"}
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],
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"afterItems": [
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{"title": "AI auto-prioritization", "desc": "Conversations sorted by urgency, customer value, and topic"},
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{"title": "Instant customer 360", "desc": "Full history, subscription status, and past interactions in one query"},
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{"title": "Contextual draft replies", "desc": "AI generates personalized responses using conversation history"},
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{"title": "On-demand analytics", "desc": "\"Show me response times by mailbox this week\" — instant answers"}
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],
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"painPointsHeadline": "Your Support Inbox Is<br><span class=\"text-red-400\">Overwhelming</span>",
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"painPointsSubHeadline": "Help Scout keeps conversations organized, but your team still drowns in manual triage and repetitive tasks.",
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"painPoints": [
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{"icon": "mail", "title": "Mailbox Overwhelm", "desc": "200+ conversations per day across multiple mailboxes. Agents miss urgent messages from VIP customers buried in the noise."},
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{"icon": "users-2", "title": "Scattered Customer Data", "desc": "Customer info lives in Help Scout, payment data in Stripe, usage in your product DB. Agents waste minutes piecing together context."},
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{"icon": "clock", "title": "Slow First Response", "desc": "Typing personalized replies from scratch for every customer takes time. First response times creep up, satisfaction scores drop."}
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],
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"howItWorksHeadline": "Three Steps to<br><span class=\"gradient-text\">AI-Powered Support</span>",
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"howItWorks": [
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{"title": "Connect Your Help Scout", "desc": "Paste your Help Scout API key and mailbox ID. MCPEngage discovers all available endpoints and builds 45+ tools automatically. No code, no configuration, no DevOps."},
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{"title": "Ask in Plain English", "desc": "\"Show me all active conversations from the billing mailbox.\" \"Draft a reply for conversation #8421.\" \"What's our average response time today?\" Your AI understands and acts."},
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{"title": "Automate Everything", "desc": "Set up recurring workflows: auto-tag conversations, escalate urgent messages, generate daily reports, and sync customer data across your stack — all running 24/7."}
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],
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"featuresHeadline": "Everything to<br><span class=\"gradient-text\">Supercharge Help Scout</span>",
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"featuresSubtext": "45+ Help Scout tools accessible through one natural-language interface.",
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"features": [
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{"icon": "message-circle", "title": "Conversation Management", "desc": "Read, reply, assign, and close conversations through natural language. \"Reply to all pending billing conversations.\""},
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{"icon": "inbox", "title": "Mailbox Intelligence", "desc": "Query across all mailboxes instantly. \"Show me unassigned conversations older than 2 hours.\""},
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{"icon": "user-circle", "title": "Customer Context", "desc": "Pull full customer profiles, conversation history, and satisfaction ratings in one query."},
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{"icon": "tags", "title": "Smart Tagging", "desc": "Auto-tag conversations based on content, customer tier, or sentiment. \"Tag all refund requests as 'billing-urgent'.\""},
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{"icon": "bar-chart-3", "title": "Analytics & Reports", "desc": "Generate response time reports, conversation volume by tag, and agent performance metrics on demand."},
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{"icon": "bot", "title": "AI Draft Replies", "desc": "Generate contextual reply drafts using conversation history and knowledge base. Review and send with one click."}
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],
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"faq": [
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{"q": "What is MCP?", "a": "MCP (Model Context Protocol) is an open standard created by Anthropic that lets AI models securely connect to external tools and data sources. Think of it as a USB port for AI — MCPEngage uses MCP to give your AI real-time read/write access to Help Scout."},
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{"q": "How does it connect to Help Scout?", "a": "You provide your Help Scout API key (generated in Settings > API Keys). MCPEngage uses the Help Scout REST API to create 45+ tools covering conversations, customers, mailboxes, tags, and workflows. Your credentials are encrypted and never stored on our servers."},
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{"q": "Is my customer data secure?", "a": "Absolutely. MCPEngage runs locally or in your own cloud — data never passes through our servers. API keys are encrypted at rest. The MCP protocol is permission-based, so you control exactly which tools your AI can access."},
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{"q": "What AI models are supported?", "a": "Any MCP-compatible AI client works — Claude Desktop, Cursor, Windsurf, ChatGPT (via plugin), and more. MCPEngage is model-agnostic; it provides the tools, your preferred AI provides the intelligence."},
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{"q": "How much does it cost?", "a": "MCPEngage is free during the beta period. After launch, pricing starts at $29/month per platform connection. Enterprise plans with custom integrations and priority support are available on request."},
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{"q": "Can I use it with other platforms?", "a": "Yes! MCPEngage supports 66+ platforms including Zendesk, Salesforce, HubSpot, Jira, Slack, Stripe, GitHub, and many more. Each platform gets its own MCP server with platform-specific tools. Connect as many as you need."}
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],
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"chatMessages": [
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{"type": "user", "text": "Show me all active conversations from the billing mailbox"},
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{"type": "ai", "text": "Found 5 active billing conversations:", "embed": "<div style=\"background:rgba(255,255,255,0.03);border:1px solid rgba(255,255,255,0.08);border-radius:12px;overflow:hidden;margin-top:8px;max-width:420px;\"><div style=\"display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.06);background:rgba(23,195,178,0.05);\"><div style=\"display:flex;align-items:center;gap:8px;\"><div style=\"width:6px;height:6px;border-radius:50%;background:#17c3b2;\"></div><span style=\"font-size:11px;font-weight:700;color:#17c3b2;text-transform:uppercase;letter-spacing:0.5px;\">Billing Mailbox — Active</span></div><span style=\"font-size:10px;color:rgba(255,255,255,0.3);font-family:monospace;\">5 conversations</span></div><div style=\"padding:0;\"><div style=\"display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.04);\"><div style=\"flex-shrink:0;width:28px;height:28px;border-radius:8px;background:rgba(245,158,11,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:10px;font-weight:800;color:#f59e0b;\">$</span></div><div style=\"flex:1;min-width:0;\"><div style=\"display:flex;align-items:center;gap:6px;margin-bottom:2px;\"><span style=\"font-size:12px;font-weight:600;color:#e4e4e7;\">#8419</span><span style=\"font-size:10px;color:rgba(255,255,255,0.4);\">Invoice Payment Failed</span></div><div style=\"display:flex;align-items:center;gap:6px;\"><span style=\"font-size:10px;color:rgba(255,255,255,0.3);\">Michael Chen · Pro Plan</span><span style=\"display:inline-block;padding:1px 6px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(245,158,11,0.15);color:#fbbf24;\">42m ago</span></div></div><span style=\"padding:2px 8px;border-radius:6px;font-size:9px;font-weight:700;background:rgba(34,197,94,0.15);color:#4ade80;text-transform:uppercase;\">Active</span></div><div style=\"display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.04);\"><div style=\"flex-shrink:0;width:28px;height:28px;border-radius:8px;background:rgba(59,130,246,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:10px;font-weight:800;color:#3b82f6;\">?</span></div><div style=\"flex:1;min-width:0;\"><div style=\"display:flex;align-items:center;gap:6px;margin-bottom:2px;\"><span style=\"font-size:12px;font-weight:600;color:#e4e4e7;\">#8417</span><span style=\"font-size:10px;color:rgba(255,255,255,0.4);\">Upgrade to Enterprise</span></div><div style=\"display:flex;align-items:center;gap:6px;\"><span style=\"font-size:10px;color:rgba(255,255,255,0.3);\">Sarah Park · Team Plan</span><span style=\"display:inline-block;padding:1px 6px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(59,130,246,0.15);color:#60a5fa;\">1h 15m ago</span></div></div><span style=\"padding:2px 8px;border-radius:6px;font-size:9px;font-weight:700;background:rgba(34,197,94,0.15);color:#4ade80;text-transform:uppercase;\">Active</span></div><div style=\"display:flex;align-items:center;gap:10px;padding:10px 14px;\"><div style=\"flex-shrink:0;width:28px;height:28px;border-radius:8px;background:rgba(239,68,68,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:10px;font-weight:800;color:#ef4444;\">!</span></div><div style=\"flex:1;min-width:0;\"><div style=\"display:flex;align-items:center;gap:6px;margin-bottom:2px;\"><span style=\"font-size:12px;font-weight:600;color:#e4e4e7;\">#8412</span><span style=\"font-size:10px;color:rgba(255,255,255,0.4);\">Refund Request — Double Charge</span></div><div style=\"display:flex;align-items:center;gap:6px;\"><span style=\"font-size:10px;color:rgba(255,255,255,0.3);\">James Miller · Enterprise</span><span style=\"display:inline-block;padding:1px 6px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(239,68,68,0.15);color:#f87171;\">3h ago</span></div></div><span style=\"padding:2px 8px;border-radius:6px;font-size:9px;font-weight:700;background:rgba(245,158,11,0.15);color:#fbbf24;text-transform:uppercase;\">Pending</span></div></div><div style=\"padding:8px 14px;border-top:1px solid rgba(255,255,255,0.06);display:flex;align-items:center;justify-content:space-between;\"><span style=\"font-size:10px;color:rgba(255,255,255,0.25);\">Avg response time: 38 minutes</span><span style=\"font-size:10px;color:#17c3b2;cursor:pointer;\">Open in Help Scout →</span></div></div>"},
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{"type": "user", "text": "Draft a reply for #8419 and tag it as urgent"},
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{"type": "ai", "text": "Done! Here's what I did:", "embed": "<div style=\"background:rgba(255,255,255,0.03);border:1px solid rgba(255,255,255,0.08);border-radius:12px;overflow:hidden;margin-top:8px;max-width:420px;\"><div style=\"display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.06);background:rgba(34,197,94,0.05);\"><div style=\"display:flex;align-items:center;gap:8px;\"><div style=\"width:6px;height:6px;border-radius:50%;background:#22c55e;\"></div><span style=\"font-size:11px;font-weight:700;color:#22c55e;text-transform:uppercase;letter-spacing:0.5px;\">Actions Completed</span></div><span style=\"font-size:10px;color:rgba(255,255,255,0.3);font-family:monospace;\">2 of 2</span></div><div style=\"padding:10px 14px;border-bottom:1px solid rgba(255,255,255,0.04);\"><div style=\"display:flex;align-items:center;gap:8px;margin-bottom:8px;\"><div style=\"width:20px;height:20px;border-radius:6px;background:rgba(34,197,94,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:11px;color:#22c55e;\">✓</span></div><span style=\"font-size:12px;font-weight:600;color:#e4e4e7;\">Reply drafted for #8419</span></div><div style=\"background:rgba(255,255,255,0.02);border:1px solid rgba(255,255,255,0.05);border-radius:8px;padding:10px 12px;font-size:11px;color:rgba(255,255,255,0.5);line-height:1.5;font-style:italic;\">\"Hi Michael, I see your payment for invoice #INV-4821 failed due to an expired card. I've paused your billing cycle temporarily. Could you update your payment method at [secure link]? Once updated, I'll manually retry the charge...\"</div></div><div style=\"padding:10px 14px;\"><div style=\"display:flex;align-items:center;gap:8px;\"><div style=\"width:20px;height:20px;border-radius:6px;background:rgba(34,197,94,0.15);display:flex;align-items:center;justify-content:center;\"><span style=\"font-size:11px;color:#22c55e;\">✓</span></div><span style=\"font-size:12px;font-weight:600;color:#e4e4e7;\">Tagged as urgent</span></div><div style=\"margin-top:6px;margin-left:28px;display:flex;gap:6px;flex-wrap:wrap;\"><span style=\"padding:2px 8px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(239,68,68,0.15);color:#f87171;\">urgent</span><span style=\"padding:2px 8px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(255,255,255,0.05);color:rgba(255,255,255,0.4);\">billing</span><span style=\"padding:2px 8px;border-radius:4px;font-size:9px;font-weight:600;background:rgba(255,255,255,0.05);color:rgba(255,255,255,0.4);\">payment-failed</span></div></div></div>"}
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],
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"ctaHeadline": "Start Automating Help Scout<br><span class=\"gradient-text\">Today</span>",
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"ctaSubtext": "Join thousands of teams using MCPEngage to supercharge their Help Scout.",
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"painPointsHeadline": "Your Support Inbox Is<br><span class=\"text-red-400\">Overwhelming</span>",
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"painPointsSubHeadline": "Help Scout keeps conversations organized, but your team still drowns in manual triage and repetitive tasks."
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}
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