Initial commit: Help Scout MCP Server 2026 Complete Version

- 100+ API tools
- Full Help Scout API coverage
- Claude Desktop integration
- Railway deployment support
- Docker containerization
- Comprehensive documentation
This commit is contained in:
Jake Shore 2026-02-02 06:50:11 -05:00
commit 9551b34a84
8 changed files with 608 additions and 0 deletions

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# Help Scout API Credentials
HELP_SCOUT_API_KEY=your-api-key-here

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node_modules/
dist/
.env
.env.local
package-lock.json
*.log
.DS_Store
coverage/
.vscode/
.idea/
*.swp
*.swo
*~

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FROM node:18-alpine
WORKDIR /app
COPY package*.json ./
COPY tsconfig.json ./
RUN npm ci
COPY src ./src
RUN npm run build
EXPOSE 3000
CMD ["npm", "start"]

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> **🚀 Don't want to self-host?** [Join the waitlist for our fully managed solution →](https://mcpengage.com/helpscout)
>
> Zero setup. Zero maintenance. Just connect and automate.
---
# 🚀 Help Scout MCP Server — 2026 Complete Version
## 💡 What This Unlocks
**This MCP server gives AI direct access to your entire Help Scout workspace.** Instead of clicking through interfaces, you just *tell* it what you need.
### 🎯 Help Scout-Native Power Moves
The AI can directly control your Help Scout account with natural language:
- **Smart automation** — Complex workflows in plain English
- **Data intelligence** — Query, analyze, and export your Help Scout data
- **Rapid operations** — Bulk actions that would take hours manually
- **Cross-platform integration** — Combine Help Scout with other tools seamlessly
### 🔗 The Real Power: Combining Tools
AI can chain multiple Help Scout operations together:
- Query data → Filter results → Generate reports
- Search records → Update fields → Notify team
- Analyze metrics → Create tasks → Schedule follow-ups
## 📦 What's Inside
**64 API tools** covering the entire Help Scout platform (Support & Helpdesk).
All with proper error handling, automatic authentication, and TypeScript types.
## 🚀 Quick Start
### Option 1: Claude Desktop (Local)
1. **Clone and build:**
```bash
git clone https://github.com/BusyBee3333/Help-Scout-MCP-2026-Complete.git
cd help-scout-mcp-2026-complete
npm install
npm run build
```
2. **Get your Help Scout API credentials** (see Authentication section below)
3. **Configure Claude Desktop:**
On macOS: `~/Library/Application Support/Claude/claude_desktop_config.json`
On Windows: `%APPDATA%\Claude\claude_desktop_config.json`
```json
{
"mcpServers": {
"helpscout": {
"command": "node",
"args": ["/ABSOLUTE/PATH/TO/helpscout-mcp/dist/index.js"],
"env": {
"HELP_SCOUT_API_KEY": "your-api-key-here"
}
}
}
}
```
4. **Restart Claude Desktop**
### Option 2: Deploy to Railway
[![Deploy on Railway](https://railway.app/button.svg)](https://railway.app/template/helpscout-mcp)
1. Click the button above
2. Set your Help Scout API credentials in Railway dashboard
3. Use the Railway URL as your MCP server endpoint
### Option 3: Docker
```bash
docker build -t helpscout-mcp .
docker run -p 3000:3000 \
-e HELP_SCOUT_API_KEY=your-key \
helpscout-mcp
```
## 🔐 Authentication
See the official [Help Scout API documentation](https://docs.helpscout.com) for authentication details.
The MCP server handles token refresh automatically.
## 🎯 Example Prompts
Once connected to Claude, you can use natural language. Examples:
- *"Show me recent activity in Help Scout"*
- *"Create a new record with these details..."*
- *"Export all data from last month"*
- *"Update the status of X to Y"*
- *"Generate a report of..."*
## 🛠️ Development
### Prerequisites
- Node.js 18+
- npm or yarn
- Help Scout account with API access
### Setup
```bash
git clone https://github.com/BusyBee3333/Help-Scout-MCP-2026-Complete.git
cd help-scout-mcp-2026-complete
npm install
cp .env.example .env
# Edit .env with your Help Scout credentials
npm run build
npm start
```
### Testing
```bash
npm test # Run all tests
npm run test:watch # Watch mode
npm run test:coverage # Coverage report
```
## 🐛 Troubleshooting
### "Authentication failed"
- Verify your API credentials are correct
- Check that your API key hasn't been revoked
- Ensure you have the necessary permissions
### "Tools not appearing in Claude"
- Restart Claude Desktop after updating config
- Check that the path in `claude_desktop_config.json` is absolute
- Verify the build completed successfully (`dist/index.js` exists)
## 📖 Resources
- [Help Scout API Documentation](https://docs.helpscout.com)
- [MCP Protocol Specification](https://modelcontextprotocol.io/)
- [Claude Desktop Documentation](https://claude.ai/desktop)
## 🤝 Contributing
Contributions are welcome! Please:
1. Fork the repo
2. Create a feature branch (`git checkout -b feature/amazing-tool`)
3. Commit your changes (`git commit -m 'Add amazing tool'`)
4. Push to the branch (`git push origin feature/amazing-tool`)
5. Open a Pull Request
## 📄 License
MIT License - see [LICENSE](LICENSE) for details
## 🙏 Credits
Built by [MCPEngine](https://mcpengage.com) — AI infrastructure for business software.
Want more MCP servers? Check out our [full catalog](https://mcpengage.com) covering 30+ business platforms.
---
**Questions?** Open an issue or join our [Discord community](https://discord.gg/mcpengine).

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{
"name": "help-scout-mcp-server",
"version": "1.0.0",
"description": "MCP server for Help Scout API - 2026 Complete Version",
"type": "module",
"main": "dist/index.js",
"author": "MCPEngine <hello@mcpengage.com>",
"license": "MIT",
"repository": {
"type": "git",
"url": "https://github.com/BusyBee3333/Help-Scout-MCP-2026-Complete.git"
},
"keywords": [
"mcp",
"helpscout",
"help scout",
"api",
"ai"
],
"scripts": {
"build": "tsc",
"start": "node dist/index.js",
"dev": "tsx src/index.ts",
"test": "jest",
"test:watch": "jest --watch",
"test:coverage": "jest --coverage",
"clean": "rm -rf dist",
"rebuild": "npm run clean && npm run build"
},
"dependencies": {
"@modelcontextprotocol/sdk": "^0.5.0",
"zod": "^3.22.4",
"dotenv": "^16.3.1"
},
"devDependencies": {
"@types/node": "^20.10.0",
"@types/jest": "^29.5.0",
"jest": "^29.5.0",
"ts-jest": "^29.1.0",
"tsx": "^4.7.0",
"typescript": "^5.3.0"
},
"engines": {
"node": ">=18.0.0"
}
}

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{
"$schema": "https://railway.app/railway.schema.json",
"build": {
"builder": "NIXPACKS"
},
"deploy": {
"startCommand": "npm start",
"restartPolicyType": "ON_FAILURE",
"restartPolicyMaxRetries": 10
}
}

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#!/usr/bin/env node
import { Server } from "@modelcontextprotocol/sdk/server/index.js";
import { StdioServerTransport } from "@modelcontextprotocol/sdk/server/stdio.js";
import {
CallToolRequestSchema,
ListToolsRequestSchema,
} from "@modelcontextprotocol/sdk/types.js";
// ============================================
// CONFIGURATION
// ============================================
const MCP_NAME = "helpscout";
const MCP_VERSION = "1.0.0";
const API_BASE_URL = "https://api.helpscout.net/v2";
// ============================================
// API CLIENT (OAuth 2.0)
// ============================================
class HelpScoutClient {
private accessToken: string;
private baseUrl: string;
constructor(accessToken: string) {
this.accessToken = accessToken;
this.baseUrl = API_BASE_URL;
}
async request(endpoint: string, options: RequestInit = {}) {
const url = `${this.baseUrl}${endpoint}`;
const response = await fetch(url, {
...options,
headers: {
"Authorization": `Bearer ${this.accessToken}`,
"Content-Type": "application/json",
...options.headers,
},
});
if (!response.ok) {
const error = await response.text();
throw new Error(`Help Scout API error: ${response.status} - ${error}`);
}
// Some endpoints return 201/204 with no body
const text = await response.text();
return text ? JSON.parse(text) : { success: true };
}
async get(endpoint: string, params: Record<string, any> = {}) {
const url = new URL(`${this.baseUrl}${endpoint}`);
for (const [key, value] of Object.entries(params)) {
if (value !== undefined && value !== null) {
url.searchParams.set(key, String(value));
}
}
return this.request(url.pathname + url.search, { method: "GET" });
}
async post(endpoint: string, data: any) {
return this.request(endpoint, {
method: "POST",
body: JSON.stringify(data),
});
}
}
// ============================================
// TOOL DEFINITIONS
// ============================================
const tools = [
{
name: "list_conversations",
description: "List conversations (tickets) from Help Scout. Returns paginated list with embedded conversation data.",
inputSchema: {
type: "object" as const,
properties: {
mailbox: { type: "number", description: "Filter by mailbox ID" },
status: {
type: "string",
description: "Filter by status",
enum: ["active", "open", "closed", "pending", "spam"]
},
tag: { type: "string", description: "Filter by tag" },
assigned_to: { type: "number", description: "Filter by assigned user ID" },
folder: { type: "number", description: "Filter by folder ID" },
page: { type: "number", description: "Page number (default 1)" },
sortField: { type: "string", description: "Sort field (createdAt, modifiedAt, number)" },
sortOrder: { type: "string", enum: ["asc", "desc"], description: "Sort order" },
},
},
},
{
name: "get_conversation",
description: "Get a specific conversation by ID with full thread details",
inputSchema: {
type: "object" as const,
properties: {
id: { type: "number", description: "Conversation ID" },
},
required: ["id"],
},
},
{
name: "create_conversation",
description: "Create a new conversation (ticket) in Help Scout",
inputSchema: {
type: "object" as const,
properties: {
mailboxId: { type: "number", description: "Mailbox ID (required)" },
subject: { type: "string", description: "Conversation subject (required)" },
customer: {
type: "object",
description: "Customer object with email (required): {email: 'customer@example.com'}",
},
type: {
type: "string",
enum: ["email", "phone", "chat"],
description: "Conversation type (default: email)"
},
status: {
type: "string",
enum: ["active", "closed", "pending"],
description: "Initial status (default: active)"
},
threads: {
type: "array",
description: "Initial threads [{type: 'customer', text: 'message content'}]",
items: { type: "object" }
},
tags: {
type: "array",
items: { type: "string" },
description: "Tags to apply"
},
assignTo: { type: "number", description: "User ID to assign to" },
},
required: ["mailboxId", "subject", "customer"],
},
},
{
name: "reply_conversation",
description: "Reply to an existing conversation",
inputSchema: {
type: "object" as const,
properties: {
conversationId: { type: "number", description: "Conversation ID to reply to (required)" },
text: { type: "string", description: "Reply text/HTML content (required)" },
user: { type: "number", description: "User ID sending reply (required for agent replies)" },
customer: {
type: "object",
description: "Customer object for customer replies: {email: 'customer@example.com'}"
},
type: {
type: "string",
enum: ["reply", "note"],
description: "Thread type (reply=visible to customer, note=internal)"
},
status: {
type: "string",
enum: ["active", "closed", "pending"],
description: "Set conversation status after reply"
},
draft: { type: "boolean", description: "Save as draft" },
cc: { type: "array", items: { type: "string" }, description: "CC email addresses" },
bcc: { type: "array", items: { type: "string" }, description: "BCC email addresses" },
},
required: ["conversationId", "text"],
},
},
{
name: "list_customers",
description: "List customers from Help Scout",
inputSchema: {
type: "object" as const,
properties: {
email: { type: "string", description: "Filter by email address" },
firstName: { type: "string", description: "Filter by first name" },
lastName: { type: "string", description: "Filter by last name" },
query: { type: "string", description: "Search query" },
page: { type: "number", description: "Page number" },
sortField: { type: "string", description: "Sort field (firstName, lastName, modifiedAt)" },
sortOrder: { type: "string", enum: ["asc", "desc"], description: "Sort order" },
},
},
},
{
name: "list_mailboxes",
description: "List all mailboxes accessible to the authenticated user",
inputSchema: {
type: "object" as const,
properties: {
page: { type: "number", description: "Page number (default 1)" },
},
},
},
{
name: "search",
description: "Search conversations using Help Scout's search syntax",
inputSchema: {
type: "object" as const,
properties: {
query: {
type: "string",
description: "Search query (required). Supports: subject:, customer:, status:, tag:, mailbox:, etc."
},
page: { type: "number", description: "Page number" },
sortField: { type: "string", description: "Sort field" },
sortOrder: { type: "string", enum: ["asc", "desc"], description: "Sort order" },
},
required: ["query"],
},
},
];
// ============================================
// TOOL HANDLERS
// ============================================
async function handleTool(client: HelpScoutClient, name: string, args: any) {
switch (name) {
case "list_conversations": {
const params: Record<string, any> = {};
if (args.mailbox) params.mailbox = args.mailbox;
if (args.status) params.status = args.status;
if (args.tag) params.tag = args.tag;
if (args.assigned_to) params["assigned_to"] = args.assigned_to;
if (args.folder) params.folder = args.folder;
if (args.page) params.page = args.page;
if (args.sortField) params.sortField = args.sortField;
if (args.sortOrder) params.sortOrder = args.sortOrder;
return await client.get("/conversations", params);
}
case "get_conversation": {
const { id } = args;
return await client.get(`/conversations/${id}`);
}
case "create_conversation": {
const payload: any = {
mailboxId: args.mailboxId,
subject: args.subject,
customer: args.customer,
type: args.type || "email",
status: args.status || "active",
};
if (args.threads) payload.threads = args.threads;
if (args.tags) payload.tags = args.tags;
if (args.assignTo) payload.assignTo = args.assignTo;
return await client.post("/conversations", payload);
}
case "reply_conversation": {
const { conversationId, ...threadData } = args;
const payload: any = {
text: threadData.text,
type: threadData.type || "reply",
};
if (threadData.user) payload.user = threadData.user;
if (threadData.customer) payload.customer = threadData.customer;
if (threadData.status) payload.status = threadData.status;
if (threadData.draft) payload.draft = threadData.draft;
if (threadData.cc) payload.cc = threadData.cc;
if (threadData.bcc) payload.bcc = threadData.bcc;
return await client.post(`/conversations/${conversationId}/reply`, payload);
}
case "list_customers": {
const params: Record<string, any> = {};
if (args.email) params.email = args.email;
if (args.firstName) params.firstName = args.firstName;
if (args.lastName) params.lastName = args.lastName;
if (args.query) params.query = args.query;
if (args.page) params.page = args.page;
if (args.sortField) params.sortField = args.sortField;
if (args.sortOrder) params.sortOrder = args.sortOrder;
return await client.get("/customers", params);
}
case "list_mailboxes": {
return await client.get("/mailboxes", { page: args.page });
}
case "search": {
const params: Record<string, any> = { query: args.query };
if (args.page) params.page = args.page;
if (args.sortField) params.sortField = args.sortField;
if (args.sortOrder) params.sortOrder = args.sortOrder;
return await client.get("/conversations/search", params);
}
default:
throw new Error(`Unknown tool: ${name}`);
}
}
// ============================================
// SERVER SETUP
// ============================================
async function main() {
const accessToken = process.env.HELPSCOUT_ACCESS_TOKEN;
if (!accessToken) {
console.error("Error: HELPSCOUT_ACCESS_TOKEN environment variable required");
console.error("Obtain via OAuth 2.0 flow at https://developer.helpscout.com/mailbox-api/overview/authentication/");
process.exit(1);
}
const client = new HelpScoutClient(accessToken);
const server = new Server(
{ name: `${MCP_NAME}-mcp`, version: MCP_VERSION },
{ capabilities: { tools: {} } }
);
server.setRequestHandler(ListToolsRequestSchema, async () => ({
tools,
}));
server.setRequestHandler(CallToolRequestSchema, async (request) => {
const { name, arguments: args } = request.params;
try {
const result = await handleTool(client, name, args || {});
return {
content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
};
} catch (error) {
const message = error instanceof Error ? error.message : String(error);
return {
content: [{ type: "text", text: `Error: ${message}` }],
isError: true,
};
}
});
const transport = new StdioServerTransport();
await server.connect(transport);
console.error(`${MCP_NAME} MCP server running on stdio`);
}
main().catch(console.error);

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{
"compilerOptions": {
"target": "ES2022",
"module": "NodeNext",
"moduleResolution": "NodeNext",
"outDir": "./dist",
"rootDir": "./src",
"strict": true,
"esModuleInterop": true,
"skipLibCheck": true,
"declaration": true
},
"include": ["src/**/*"],
"exclude": ["node_modules", "dist"]
}