Now Available — Connect Zendesk + AI

# AI-Power Your Zendesk in 2 Clicks

MCPEngage connects Zendesk to any AI model via MCP.
Manage tickets, pull customer context, and automate workflows — all through conversation.

Join Waitlist
View on GitHub
app.mcpengage.com/zendesk

#### #4821 — Login Issue

Sarah Chen • 12m ago

Urgent
SLA: 28min Enterprise

#### #4819 — Billing Question

James Miller • 1h ago

High
SLA: 2h Pro Plan

#### #4815 — Feature Request

Priya Patel • 3h ago

Normal
SLA: 8h Team Plan
Scroll to explore
0+
Zendesk Tools
$0
Setup Cost
0min
Install Time
24/7
AI Support
Quick Install

## Up and Running in
One Command

~/projects
Open source — view the full code on GitHub
The Difference

## Before vs. After

### Before MCPEngage

- Manual ticket triage

  Sort through hundreds of tickets by hand every morning

- Copy-paste customer data

  Manually look up account info across multiple systems

- Switching between tabs

  Zendesk, CRM, docs, analytics — constant context switching

- Slow response times

  SLA breaches piling up, customers getting frustrated

### After MCPEngage

- AI auto-triage

  Tickets categorized, prioritized, and routed automatically

- Instant customer context

  Full history, account tier, and past interactions in one view

- One conversation interface

  Ask your AI — it reads and writes to Zendesk for you

- 3× faster resolution

  Resolve tickets in minutes instead of hours

The Problem

## Your Support Team Is
Drowning

Zendesk is powerful, but your agents spend more time navigating it than helping customers.

### Tool Overload

Zendesk views, macros, triggers, automations, reporting — agents need months of training just to become productive.

### Context Blindness

Customer history scattered across tickets, custom fields, and external systems. Agents ask customers to repeat themselves.

### SLA Pressure

Tickets pile up, response times slip, and CSAT scores tank. Your team works harder but the queue never shrinks.

The Solution

## Three Steps to
AI-Powered Support

1

### Connect Your Zendesk

Paste your Zendesk API key and subdomain. MCPEngage discovers all available endpoints and builds 50+ tools automatically. No code, no configuration, no DevOps.

2

### Ask in Plain English

"Show me all urgent tickets from enterprise customers." "Draft a reply for ticket #4821." "What's our CSAT trend this week?" Your AI understands and acts.

3

### Automate Everything

Set up recurring workflows: auto-triage incoming tickets, escalate SLA breaches, generate weekly reports, and sync data across your stack — all running 24/7.

Features

## Everything to
Supercharge Zendesk

50+ Zendesk tools accessible through one natural-language interface.

### Ticket Management

Create, update, merge, and resolve tickets through conversation. "Close all resolved tickets from last week."

### SLA Monitoring

Real-time SLA tracking with proactive alerts. "Which tickets are about to breach SLA?"

### Customer Context

Instant access to full customer history, account tier, past tickets, and satisfaction scores in one query.

### Macro Automation

Apply macros, trigger automations, and execute bulk actions with natural language commands.

### Analytics & Reports

Generate CSAT reports, agent performance metrics, and ticket volume trends on demand.

### AI Draft Replies

Generate contextual reply drafts using ticket history, knowledge base, and customer data. Review and send.

FAQ

## Common Questions

MCP (Model Context Protocol) is an open standard created by Anthropic that lets AI models securely connect to external tools and data sources. Think of it as a USB port for AI — MCPEngage uses MCP to give your AI real-time read/write access to Zendesk.
You provide your Zendesk subdomain and an API token (generated in Zendesk Admin). MCPEngage uses the Zendesk REST API to create 50+ tools covering tickets, users, organizations, macros, SLAs, and more. Your credentials are encrypted and never stored on our servers.
Absolutely. MCPEngage runs locally or in your own cloud — data never passes through our servers. API keys are encrypted at rest. The MCP protocol is permission-based, so you control exactly which tools your AI can access.
Any MCP-compatible AI client works — Claude Desktop, Cursor, Windsurf, ChatGPT (via plugin), and more. MCPEngage is model-agnostic; it provides the tools, your preferred AI provides the intelligence.
MCPEngage is free during the beta period. After launch, pricing starts at $29/month per platform connection. Enterprise plans with custom integrations and priority support are available on request.
Yes! MCPEngage supports 66+ platforms including Salesforce, HubSpot, Jira, Slack, Stripe, GitHub, and many more. Each platform gets its own MCP server with platform-specific tools. Connect as many as you need.

## Start Automating Zendesk
Today

Join thousands of teams using MCPEngage to supercharge their Zendesk.

### You're on the list!

We'll notify you as soon as MCPEngage for Zendesk is ready.

Free during beta. No credit card required.