Now Available — Connect Freshdesk + AI

# AI-Power Your Freshdesk in 2 Clicks

MCPEngage connects Freshdesk to any AI model via MCP.
Manage tickets, update contacts, and resolve issues — all through conversation.

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View on GitHub
app.mcpengage.com/freshdesk

#### Email integration broken

Acme Corp • Escalated 2 hours ago

Urgent
Priority 1 Enterprise

#### Account access issue

TechFlow Inc • Pending 4 hours

High
Priority 2 Security

#### Feature request: API docs

DesignCo • Open 1 day

Medium
Priority 3 Feedback
Scroll to explore
0+
Freshdesk Tools
$0
Setup Cost
0min
Install Time
24/7
AI Support
Quick Install

## Up and Running in
One Command

~/projects
Open source — view the full code on GitHub
The Difference

## Before vs. After

### Before MCPEngage

- Ticket overload chaos

  Support agents drowning in queues, urgent tickets lost in noise, SLA breaches mounting

- Scattered customer context

  Agent switches between Freshdesk, Slack, CRM, and docs just to answer one ticket

- Response time lag

  By the time agent finds the answer and updates ticket, customer is already frustrated

- Manual triage hell

  Every ticket needs manual assignment, priority, and tag updates — agents spend hours on admin

### After MCPEngage

- AI-powered triage

  "Route all urgent enterprise tickets to Sarah" — AI assigns, tags, and prioritizes instantly

- Unified context view

  Ask "Show me all Acme Corp tickets" — full history, past issues, and account details in seconds

- Instant resolutions

  AI drafts responses, pulls knowledge base articles, and updates tickets automatically

- One-sentence commands

  Bulk-update tickets, escalate issues, and generate reports through natural language

The Problem

## Your Support Team Is
Drowning in Tickets

Freshdesk has the data, but your agents spend more time clicking than helping customers.

### SLA Breach Spiral

Critical tickets slip through cracks. By the time you notice, the customer is already churned and leaving a 1-star review.

### Context Switching Tax

Agents need 5+ tabs open to resolve one ticket. Every lookup kills momentum and slows first-response time by 40%.

### Manual Triage Nightmare

Every ticket needs manual review, assignment, and categorization. Your team spends 3 hours daily on admin instead of solving problems.

The Solution

## Three Steps to
AI-Powered Support

1

### Connect Your Freshdesk

Paste your Freshdesk API key. MCPEngage discovers all tickets, contacts, companies, and forums — building 48+ tools automatically. No code, no configuration.

2

### Ask in Plain English

"Show me all urgent enterprise tickets." "Escalate ticket #4521 to engineering." "What's my team's average response time today?" Your AI understands and acts.

3

### Automate Your Workflow

Set recurring tasks: auto-assign tickets by keyword, flag SLA breaches, generate daily triage reports, and sync support data across your stack.

Features

## Everything to
Supercharge Freshdesk

48+ Freshdesk tools accessible through one natural-language interface.

### Smart Ticket Management

Create, update, and close tickets through conversation. "Bulk-close all resolved tickets from last week."

### Contact Intelligence

Instant access to full customer history, all tickets, satisfaction scores, and interaction timeline in one query.

### SLA Monitoring

Real-time SLA compliance, breach alerts, and response time analytics. "Which tickets are about to breach SLA?"

### Auto-Triage

AI reads ticket content, assigns priority, routes to correct agent, and suggests canned responses automatically.

### Knowledge Base Sync

Pull relevant KB articles based on ticket content. "Find solutions for password reset issues."

### Support Analytics

Generate CSAT reports, ticket volume trends, and agent performance dashboards on demand.

FAQ

## Common Questions

MCP (Model Context Protocol) is an open standard created by Anthropic that lets AI models securely connect to external tools and data sources. Think of it as a USB port for AI — MCPEngage uses MCP to give your AI real-time read/write access to Freshdesk.
You provide a Freshdesk API key (generated in Profile Settings > API). MCPEngage uses the Freshdesk API to create 48+ tools covering tickets, contacts, companies, forums, and satisfaction surveys. Your credentials are encrypted and never stored on our servers.
No. MCPEngage uses Freshdesk's official API with the same permissions as any integration. You control which scopes to grant. All changes are logged in Freshdesk's activity timeline, and you can set read-only mode if preferred.
Yes! You can connect multiple platforms simultaneously. Use Freshdesk as your source of truth and have AI sync data to Zendesk, Intercom, or any other MCP-enabled platform in your stack.
MCPEngage is free during the beta period. After launch, pricing starts at $29/month per platform connection. Enterprise plans with custom integrations and priority support are available on request.
Yes! MCPEngage supports 66+ platforms including Zendesk, Jira, Slack, HubSpot, Stripe, GitHub, and many more. Each platform gets its own MCP server with platform-specific tools. Connect as many as you need.

## Start Automating Freshdesk
Today

Join thousands of support teams using MCPEngage to supercharge their helpdesk.

### You're on the list!

We'll notify you as soon as MCPEngage for Freshdesk is ready.

Free during beta. No credit card required.