Now Available — Connect Intercom + AI

# AI-Power Your Intercom in 2 Clicks

MCPEngage connects Intercom to any AI model via MCP.
Reply to messages, update contacts, and search help docs — all through conversation.

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app.mcpengage.com/intercom

#### Enterprise upgrade question

Sarah Johnson • Acme Corp

Open
High Value Sales

#### Login issue with SSO

Mike Chen • TechFlow Inc

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Urgent Support

#### Feature request: API docs

Alex Martinez • DevStudio

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Intercom Tools
$0
Setup Cost
0min
Install Time
24/7
AI Support
Quick Install

## Up and Running in
One Command

~/projects
Open source — view the full code on GitHub
The Difference

## Before vs. After

### Before MCPEngage

- Inbox overload

  Support team drowning in 200+ conversations daily, can't prioritize high-value leads

- Slow response times

  Switching between Intercom, CRM, and help docs means 5+ minute response delays

- Lost context

  Can't quickly see customer history, past conversations, or deal status mid-chat

- Manual tagging

  Reps spend hours tagging conversations and updating contact attributes

### After MCPEngage

- Smart inbox triage

  AI auto-prioritizes high-value conversations and surfaces urgent issues instantly

- Instant context

  "Show me everything about this customer" — full history, deals, and docs in one query

- One-touch replies

  "Reply with shipping policy" — AI pulls help article and drafts personalized response

- Auto-enrichment

  Conversations auto-tagged, contacts auto-updated, and sentiment tracked in real-time

The Problem

## Your Support Team Is
Overwhelmed

Intercom has all the conversations, but your team can't keep up.

### Inbox Chaos

200+ daily conversations, no way to prioritize. High-value leads wait hours while reps answer low-priority questions. Revenue slips through the cracks.

### Context Switching

Every conversation requires opening 5+ tabs: CRM for deal data, help docs for answers, Slack for team input. Average response time: 6+ minutes.

### Manual Busywork

Tagging conversations, updating contact attributes, and logging follow-ups takes 30% of your team's time. They hate it, so data quality suffers.

The Solution

## Three Steps to
AI-Powered Support

1

### Connect Your Intercom

Paste your Intercom access token. MCPEngage discovers all conversations, contacts, articles, and tags — building 52+ tools automatically. No code, no configuration.

2

### Ask in Plain English

"Show me all open sales conversations." "What's the contact info for Acme Corp?" "Reply with our refund policy." Your AI understands and acts.

3

### Automate Your Workflow

Set up recurring tasks: auto-tag conversations by sentiment, route high-value leads to sales, generate daily inbox reports, and sync contact data to your CRM.

Features

## Everything to
Supercharge Intercom

52+ Intercom tools accessible through one natural-language interface.

### Conversation Intelligence

Search, filter, and reply to conversations. "Show me all open sales conversations from this week with response pending."

### Contact Management

Instant access to full contact profiles, company data, and conversation history. "Who are our top 10 customers by MRR?"

### Help Center Search

Natural language search across all help articles. "Find our shipping policy for international orders."

### Smart Tagging

Auto-tag conversations based on content, sentiment, and urgency. "Tag all refund requests from the past week."

### Automated Routing

Route conversations to the right team based on context. "Send all enterprise questions to the sales team."

### Analytics & Reports

Generate inbox performance reports on demand. "What's our average first response time this month?"

FAQ

## Common Questions

MCP (Model Context Protocol) is an open standard created by Anthropic that lets AI models securely connect to external tools and data sources. Think of it as a USB port for AI — MCPEngage uses MCP to give your AI real-time read/write access to Intercom.
You provide an Intercom access token (generated in your Intercom settings under Developer Hub > Access Tokens). MCPEngage uses the Intercom API to create 52+ tools covering conversations, contacts, articles, and more. Your credentials are encrypted and never stored on our servers.
Only if you explicitly instruct it to. MCPEngage can draft replies for review or auto-send based on your rules. All messages are logged in Intercom's activity feed, and you can set read-only mode if preferred.
Yes! You can connect multiple platforms simultaneously. Sync Intercom conversations to HubSpot, Salesforce, or any other MCP-enabled CRM in your stack. "When a sales conversation closes, create a deal in HubSpot."
MCPEngage is free during the beta period. After launch, pricing starts at $29/month per platform connection. Enterprise plans with custom integrations and priority support are available on request.
Yes! MCPEngage supports 66+ platforms including Zendesk, Front, Slack, HubSpot, Salesforce, and many more. Each platform gets its own MCP server with platform-specific tools. Connect as many as you need.

## Start Automating Intercom
Today

Join thousands of teams using MCPEngage to supercharge their customer support.

### You're on the list!

We'll notify you as soon as MCPEngage for Intercom is ready.

Free during beta. No credit card required.