Now Available — Connect Help Scout + AI

# AI-Power Your Help Scout in 2 Clicks

MCPEngage connects Help Scout to any AI model via MCP.
Manage conversations, pull customer data, and automate mailbox workflows — all through conversation.

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View on GitHub
app.mcpengage.com/helpscout

#### #8421 — Password Reset Help

Emma Wilson • 8m ago

Active
Response: 5m Support

#### #8419 — Billing Inquiry

Michael Chen • 45m ago

Pending
Response: 42m Billing

#### #8415 — Feature Question

Lisa Park • 2h ago

Active
Response: 1h Product
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0+
Help Scout Tools
$0
Setup Cost
0min
Install Time
24/7
AI Support
Quick Install

## Up and Running in
One Command

~/projects
Open source — view the full code on GitHub
The Difference

## Before vs. After

### Before MCPEngage

- Manual conversation sorting

  Dig through mailboxes to find urgent customer messages

- Context switching chaos

  Jump between Help Scout, CRM, and billing to get full picture

- Copy-paste replies

  Search saved replies library, copy, paste, customize for each customer

- Reporting requires exports

  Download CSVs, import to spreadsheets, build reports manually

### After MCPEngage

- AI auto-prioritization

  Conversations sorted by urgency, customer value, and topic

- Instant customer 360

  Full history, subscription status, and past interactions in one query

- Contextual draft replies

  AI generates personalized responses using conversation history

- On-demand analytics

  "Show me response times by mailbox this week" — instant answers

The Problem

## Your Support Inbox Is
Overwhelming

Help Scout keeps conversations organized, but your team still drowns in manual triage and repetitive tasks.

### Mailbox Overwhelm

200+ conversations per day across multiple mailboxes. Agents miss urgent messages from VIP customers buried in the noise.

### Scattered Customer Data

Customer info lives in Help Scout, payment data in Stripe, usage in your product DB. Agents waste minutes piecing together context.

### Slow First Response

Typing personalized replies from scratch for every customer takes time. First response times creep up, satisfaction scores drop.

The Solution

## Three Steps to
AI-Powered Support

1

### Connect Your Help Scout

Paste your Help Scout API key and mailbox ID. MCPEngage discovers all available endpoints and builds 45+ tools automatically. No code, no configuration, no DevOps.

2

### Ask in Plain English

"Show me all active conversations from the billing mailbox." "Draft a reply for conversation #8421." "What's our average response time today?" Your AI understands and acts.

3

### Automate Everything

Set up recurring workflows: auto-tag conversations, escalate urgent messages, generate daily reports, and sync customer data across your stack — all running 24/7.

Features

## Everything to
Supercharge Help Scout

45+ Help Scout tools accessible through one natural-language interface.

### Conversation Management

Read, reply, assign, and close conversations through natural language. "Reply to all pending billing conversations."

### Mailbox Intelligence

Query across all mailboxes instantly. "Show me unassigned conversations older than 2 hours."

### Customer Context

Pull full customer profiles, conversation history, and satisfaction ratings in one query.

### Smart Tagging

Auto-tag conversations based on content, customer tier, or sentiment. "Tag all refund requests as 'billing-urgent'."

### Analytics & Reports

Generate response time reports, conversation volume by tag, and agent performance metrics on demand.

### AI Draft Replies

Generate contextual reply drafts using conversation history and knowledge base. Review and send with one click.

FAQ

## Common Questions

MCP (Model Context Protocol) is an open standard created by Anthropic that lets AI models securely connect to external tools and data sources. Think of it as a USB port for AI — MCPEngage uses MCP to give your AI real-time read/write access to Help Scout.
You provide your Help Scout API key (generated in Settings > API Keys). MCPEngage uses the Help Scout REST API to create 45+ tools covering conversations, customers, mailboxes, tags, and workflows. Your credentials are encrypted and never stored on our servers.
Absolutely. MCPEngage runs locally or in your own cloud — data never passes through our servers. API keys are encrypted at rest. The MCP protocol is permission-based, so you control exactly which tools your AI can access.
Any MCP-compatible AI client works — Claude Desktop, Cursor, Windsurf, ChatGPT (via plugin), and more. MCPEngage is model-agnostic; it provides the tools, your preferred AI provides the intelligence.
MCPEngage is free during the beta period. After launch, pricing starts at $29/month per platform connection. Enterprise plans with custom integrations and priority support are available on request.
Yes! MCPEngage supports 66+ platforms including Zendesk, Salesforce, HubSpot, Jira, Slack, Stripe, GitHub, and many more. Each platform gets its own MCP server with platform-specific tools. Connect as many as you need.

## Start Automating Help Scout
Today

Join thousands of teams using MCPEngage to supercharge their Help Scout.

### You're on the list!

We'll notify you as soon as MCPEngage for Help Scout is ready.

Free during beta. No credit card required.