diff --git a/zendesk-v2/index.html b/zendesk-v2/index.html new file mode 100644 index 0000000..0d4668e --- /dev/null +++ b/zendesk-v2/index.html @@ -0,0 +1,870 @@ + + + + + + MCPEngage for Zendesk — AI-Power Your Support in 2 Clicks + + + + + + + + + + + + + + + + + +
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+ + + + + Now Available — Connect Zendesk + AI +
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+ AI-Power Your + Support + in 2 Clicks +

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+ MCPEngage connects Zendesk to any AI model via MCP. + Manage tickets, pull customer context, and automate workflows — all through conversation. +

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Zendesk Tools
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24/7
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AI Support
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+ + Quick Install +
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+ Up and Running in
One Command +

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+ ~/projects + +
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+ + The Difference +
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+ Before vs. After +

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Before MCPEngage

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  • Manual ticket triage

    Sort through hundreds of tickets by hand every morning

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  • Copy-paste customer data

    Manually look up account info across multiple systems

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  • Switching between tabs

    Zendesk, CRM, docs, analytics — constant context switching

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  • Slow response times

    SLA breaches piling up, customers getting frustrated

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After MCPEngage

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  • AI auto-triage

    Tickets categorized, prioritized, and routed automatically

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  • Instant customer context

    Full history, account tier, and past interactions in one view

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  • One conversation interface

    Ask your AI — it reads and writes to Zendesk for you

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  • 3× faster resolution

    Resolve tickets in minutes instead of hours

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+ + The Problem +
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+ Your Support Team Is
Drowning +

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+ Zendesk is powerful, but your agents spend more time navigating it than helping customers. +

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Tool Overload

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Zendesk views, macros, triggers, automations, reporting — agents need months of training just to become productive.

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Context Blindness

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Customer history scattered across tickets, custom fields, and external systems. Agents ask customers to repeat themselves.

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SLA Pressure

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Tickets pile up, response times slip, and CSAT scores tank. Your team works harder but the queue never shrinks.

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+ + The Solution +
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+ Three Steps to
AI-Powered Support +

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Connect Your Zendesk

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Paste your Zendesk API key and subdomain. MCPEngage discovers all available endpoints and builds 50+ tools automatically. No code, no configuration, no DevOps.

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Ask in Plain English

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"Show me all urgent tickets from enterprise customers." "Draft a reply for ticket #4821." "What's our CSAT trend this week?" Your AI understands and acts.

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Automate Everything

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Set up recurring workflows: auto-triage incoming tickets, escalate SLA breaches, generate weekly reports, and sync data across your stack — all running 24/7.

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+ Everything to
Supercharge Zendesk +

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+ 50+ Zendesk tools accessible through one natural-language interface. +

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Ticket Management

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Create, update, merge, and resolve tickets through conversation. "Close all resolved tickets from last week."

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SLA Monitoring

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Real-time SLA tracking with proactive alerts. "Which tickets are about to breach SLA?"

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Customer Context

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Instant access to full customer history, account tier, past tickets, and satisfaction scores in one query.

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Macro Automation

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Apply macros, trigger automations, and execute bulk actions with natural language commands.

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Analytics & Reports

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Generate CSAT reports, agent performance metrics, and ticket volume trends on demand.

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AI Draft Replies

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Generate contextual reply drafts using ticket history, knowledge base, and customer data. Review and send.

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+ Common Questions +

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+ MCP (Model Context Protocol) is an open standard created by Anthropic that lets AI models securely connect to external tools and data sources. Think of it as a USB port for AI — MCPEngage uses MCP to give your AI real-time read/write access to Zendesk. +
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+ You provide your Zendesk subdomain and an API token (generated in Zendesk Admin). MCPEngage uses the Zendesk REST API to create 50+ tools covering tickets, users, organizations, macros, SLAs, and more. Your credentials are encrypted and never stored on our servers. +
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+ Absolutely. MCPEngage runs locally or in your own cloud — data never passes through our servers. API keys are encrypted at rest. The MCP protocol is permission-based, so you control exactly which tools your AI can access. SOC 2 compliance coming Q1 2026. +
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+ Any MCP-compatible AI client works — Claude Desktop, Cursor, Windsurf, ChatGPT (via plugin), and more. MCPEngage is model-agnostic; it provides the tools, your preferred AI provides the intelligence. +
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+ MCPEngage is free during the beta period. After launch, pricing starts at $29/month per platform connection. Enterprise plans with custom integrations and priority support are available on request. +
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+ Yes! MCPEngage supports 66+ platforms including Salesforce, HubSpot, Jira, Slack, Stripe, GitHub, and many more. Each platform gets its own MCP server with platform-specific tools. Connect as many as you need. +
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+ Start Automating Zendesk
Today +

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+ Join thousands of teams using MCPEngage to supercharge their support. +

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Free during beta. No credit card required.

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