The complete Freshdesk MCP server. Tickets, agents, and automations. 92 tools ready to automate.
Watch AI work with your Freshdesk data in real-time
Repetitive ticket responses
AI drafts perfect replies
SLA breaches
Proactive escalation alerts
Knowledge silos
AI surfaces relevant articles
Full Freshdesk API access through one simple connection
Create, update, resolve tickets with AI assistance.
Manage assignments, workload, and performance.
Search articles, suggest solutions, update docs.
Trigger scenarios, dispatch rules, SLA management.
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The entire MCP server is open source. Run it yourself, modify it, contribute back. The hosted version just saves you the hassle.
View on GitHubMCP (Model Context Protocol) is a standard for connecting AI assistants to external tools and data. It's supported by Claude, and lets AI actually take actions in your systems — not just chat about them.
For the hosted version, no. Just connect your Freshdesk account via OAuth and add the MCP endpoint to your AI client (Claude Desktop, etc.). If you self-host, you'll need Node.js.
Yes. We use OAuth 2.0 and never store your Freshdesk API keys. Tokens are encrypted at rest and in transit. You can revoke access anytime from your Freshdesk settings.
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