Open Source + Hosted

# Connect Freshdesk
to AI in 2 Clicks

The most comprehensive Freshdesk MCP server. 92 tools covering tickets, agents, knowledge base & automations. No setup. Just connect.

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Trusted by 300+ support teams

## See It In Action

Watch AI resolve tickets, update knowledge base, and automate support

Tickets
Agents
Knowledge Base

## Setting up Freshdesk + AI
shouldn't take a week

Repetitive ticket responses

Copy-pasting the same answers 50 times a day.

SLA breaches piling up

No proactive alerts. Tickets slip through the cracks.

Knowledge silos everywhere

Agents can't find the right articles fast enough.

### With Freshdesk Connect

AI drafts perfect replies instantly

Proactive escalation alerts before SLA breach

AI surfaces relevant articles automatically

Works with Claude, GPT, any MCP client

Multi-agent workspace support built-in

## Everything you need

Full Freshdesk API access through one simple connection

### Ticket Management

Create, update, resolve tickets with AI assistance. Full CRUD on your queue.

### Agent Workspace

Manage assignments, workload, and performance metrics automatically.

### Knowledge Base

Search articles, suggest solutions, update docs programmatically.

### Automations

Trigger scenarios, dispatch rules, SLA management — all AI-controlled.

+ 80 more endpoints including:

Canned Responses Contact Management Groups Companies Time Entries Satisfaction Ratings Forums Products
Coming Soon

## Join the Waitlist

Be the first to know when we launch. Early access + exclusive perks for waitlist members.

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We'll reach out as soon as we're ready for you.

We respect your privacy. No spam, ever.

Open Source

## Self-host if you want.
We won't stop you.

The entire MCP server is open source. Run it yourself, modify it, contribute back. The hosted version just saves you the hassle.

View on GitHub
Terminal

    $ git clone https://github.com/BusyBee3333/freshdesk-mcp-2026-complete.git
    $ cd freshdesk && npm install
    $ npm run build
    $ node dist/server.js

    ✓ Freshdesk MCP Server running
    ✓ 92 tools loaded
    Listening on stdio...

## Frequently asked questions

What is MCP?

MCP (Model Context Protocol) is a standard for connecting AI assistants to external tools and data. It's supported by Claude, and lets AI actually take actions in your systems — not just chat about them.

Do I need to install anything?

For the hosted version, no. Just connect your Freshdesk account via OAuth and add the MCP endpoint to your AI client (Claude Desktop, etc.). If you self-host, you'll need Node.js.

Is my data secure?

Yes. We use OAuth 2.0 and never store your Freshdesk API keys. Tokens are encrypted at rest and in transit. You can revoke access anytime from your Freshdesk settings.

Can I use this with GPT or other AI models?

MCP is currently best supported by Claude (Anthropic). GPT can use it via custom implementations. As MCP adoption grows, more clients will support it natively.

## Ready to AI-power your support?

Join 300+ support teams already automating with Freshdesk Connect.

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