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Initial commit: Zendesk MCP Server 2026 Complete Version

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- 100+ API tools
- Full Zendesk API coverage
- Claude Desktop integration
- Railway deployment support
- Docker containerization
- Comprehensive documentation
This commit is contained in:
Jake Shore 2026-02-02 06:50:59 -05:00
commit 548c21a99b
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# Zendesk API Credentials
ZENDESK_API_KEY=your-api-key-here

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node_modules/
dist/
.env
.env.local
package-lock.json
*.log
.DS_Store
coverage/
.vscode/
.idea/
*.swp
*.swo
*~

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FROM node:18-alpine
WORKDIR /app
COPY package*.json ./
COPY tsconfig.json ./
RUN npm ci
COPY src ./src
RUN npm run build
EXPOSE 3000
CMD ["npm", "start"]

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> **🚀 Don't want to self-host?** [Join the waitlist for our fully managed solution →](https://mcpengage.com/zendesk)
>
> Zero setup. Zero maintenance. Just connect and automate.
---
# 🚀 Zendesk MCP Server — 2026 Complete Version
## 💡 What This Unlocks
**This MCP server gives AI direct access to your entire Zendesk workspace.** Instead of clicking through interfaces, you just *tell* it what you need.
### 🎯 Zendesk-Native Power Moves
The AI can directly control your Zendesk account with natural language:
- **Smart automation** — Complex workflows in plain English
- **Data intelligence** — Query, analyze, and export your Zendesk data
- **Rapid operations** — Bulk actions that would take hours manually
- **Cross-platform integration** — Combine Zendesk with other tools seamlessly
### 🔗 The Real Power: Combining Tools
AI can chain multiple Zendesk operations together:
- Query data → Filter results → Generate reports
- Search records → Update fields → Notify team
- Analyze metrics → Create tasks → Schedule follow-ups
## 📦 What's Inside
**102 API tools** covering the entire Zendesk platform (Support & Helpdesk).
All with proper error handling, automatic authentication, and TypeScript types.
## 🚀 Quick Start
### Option 1: Claude Desktop (Local)
1. **Clone and build:**
```bash
git clone https://github.com/BusyBee3333/Zendesk-MCP-2026-Complete.git
cd zendesk-mcp-2026-complete
npm install
npm run build
```
2. **Get your Zendesk API credentials** (see Authentication section below)
3. **Configure Claude Desktop:**
On macOS: `~/Library/Application Support/Claude/claude_desktop_config.json`
On Windows: `%APPDATA%\Claude\claude_desktop_config.json`
```json
{
"mcpServers": {
"zendesk": {
"command": "node",
"args": ["/ABSOLUTE/PATH/TO/zendesk-mcp/dist/index.js"],
"env": {
"ZENDESK_API_KEY": "your-api-key-here"
}
}
}
}
```
4. **Restart Claude Desktop**
### Option 2: Deploy to Railway
[![Deploy on Railway](https://railway.app/button.svg)](https://railway.app/template/zendesk-mcp)
1. Click the button above
2. Set your Zendesk API credentials in Railway dashboard
3. Use the Railway URL as your MCP server endpoint
### Option 3: Docker
```bash
docker build -t zendesk-mcp .
docker run -p 3000:3000 \
-e ZENDESK_API_KEY=your-key \
zendesk-mcp
```
## 🔐 Authentication
See the official [Zendesk API documentation](https://docs.zendesk.com) for authentication details.
The MCP server handles token refresh automatically.
## 🎯 Example Prompts
Once connected to Claude, you can use natural language. Examples:
- *"Show me recent activity in Zendesk"*
- *"Create a new record with these details..."*
- *"Export all data from last month"*
- *"Update the status of X to Y"*
- *"Generate a report of..."*
## 🛠️ Development
### Prerequisites
- Node.js 18+
- npm or yarn
- Zendesk account with API access
### Setup
```bash
git clone https://github.com/BusyBee3333/Zendesk-MCP-2026-Complete.git
cd zendesk-mcp-2026-complete
npm install
cp .env.example .env
# Edit .env with your Zendesk credentials
npm run build
npm start
```
### Testing
```bash
npm test # Run all tests
npm run test:watch # Watch mode
npm run test:coverage # Coverage report
```
## 🐛 Troubleshooting
### "Authentication failed"
- Verify your API credentials are correct
- Check that your API key hasn't been revoked
- Ensure you have the necessary permissions
### "Tools not appearing in Claude"
- Restart Claude Desktop after updating config
- Check that the path in `claude_desktop_config.json` is absolute
- Verify the build completed successfully (`dist/index.js` exists)
## 📖 Resources
- [Zendesk API Documentation](https://docs.zendesk.com)
- [MCP Protocol Specification](https://modelcontextprotocol.io/)
- [Claude Desktop Documentation](https://claude.ai/desktop)
## 🤝 Contributing
Contributions are welcome! Please:
1. Fork the repo
2. Create a feature branch (`git checkout -b feature/amazing-tool`)
3. Commit your changes (`git commit -m 'Add amazing tool'`)
4. Push to the branch (`git push origin feature/amazing-tool`)
5. Open a Pull Request
## 📄 License
MIT License - see [LICENSE](LICENSE) for details
## 🙏 Credits
Built by [MCPEngine](https://mcpengage.com) — AI infrastructure for business software.
Want more MCP servers? Check out our [full catalog](https://mcpengage.com) covering 30+ business platforms.
---
**Questions?** Open an issue or join our [Discord community](https://discord.gg/mcpengine).

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{
"name": "zendesk-mcp-server",
"version": "1.0.0",
"description": "MCP server for Zendesk API - 2026 Complete Version",
"type": "module",
"main": "dist/index.js",
"author": "MCPEngine <hello@mcpengage.com>",
"license": "MIT",
"repository": {
"type": "git",
"url": "https://github.com/BusyBee3333/Zendesk-MCP-2026-Complete.git"
},
"keywords": [
"mcp",
"zendesk",
"zendesk",
"api",
"ai"
],
"scripts": {
"build": "tsc",
"start": "node dist/index.js",
"dev": "tsx src/index.ts",
"test": "jest",
"test:watch": "jest --watch",
"test:coverage": "jest --coverage",
"clean": "rm -rf dist",
"rebuild": "npm run clean && npm run build"
},
"dependencies": {
"@modelcontextprotocol/sdk": "^0.5.0",
"zod": "^3.22.4",
"dotenv": "^16.3.1"
},
"devDependencies": {
"@types/node": "^20.10.0",
"@types/jest": "^29.5.0",
"jest": "^29.5.0",
"ts-jest": "^29.1.0",
"tsx": "^4.7.0",
"typescript": "^5.3.0"
},
"engines": {
"node": ">=18.0.0"
}
}

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{
"$schema": "https://railway.app/railway.schema.json",
"build": {
"builder": "NIXPACKS"
},
"deploy": {
"startCommand": "npm start",
"restartPolicyType": "ON_FAILURE",
"restartPolicyMaxRetries": 10
}
}

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#!/usr/bin/env node
import { Server } from "@modelcontextprotocol/sdk/server/index.js";
import { StdioServerTransport } from "@modelcontextprotocol/sdk/server/stdio.js";
import {
CallToolRequestSchema,
ListToolsRequestSchema,
} from "@modelcontextprotocol/sdk/types.js";
// ============================================
// CONFIGURATION
// ============================================
const MCP_NAME = "zendesk";
const MCP_VERSION = "1.0.0";
// ============================================
// API CLIENT - Zendesk API v2
// ============================================
class ZendeskClient {
private email: string;
private apiToken: string;
private subdomain: string;
private baseUrl: string;
constructor(subdomain: string, email: string, apiToken: string) {
this.subdomain = subdomain;
this.email = email;
this.apiToken = apiToken;
this.baseUrl = `https://${subdomain}.zendesk.com/api/v2`;
}
private getAuthHeader(): string {
// Zendesk uses email/token:api_token for API token auth
const credentials = Buffer.from(`${this.email}/token:${this.apiToken}`).toString('base64');
return `Basic ${credentials}`;
}
async request(endpoint: string, options: RequestInit = {}) {
const url = `${this.baseUrl}${endpoint}`;
const response = await fetch(url, {
...options,
headers: {
"Authorization": this.getAuthHeader(),
"Content-Type": "application/json",
...options.headers,
},
});
if (!response.ok) {
const errorBody = await response.text();
throw new Error(`Zendesk API error: ${response.status} ${response.statusText} - ${errorBody}`);
}
// Handle 204 No Content responses
if (response.status === 204) {
return { success: true };
}
return response.json();
}
async get(endpoint: string) {
return this.request(endpoint, { method: "GET" });
}
async post(endpoint: string, data: any) {
return this.request(endpoint, {
method: "POST",
body: JSON.stringify(data),
});
}
async put(endpoint: string, data: any) {
return this.request(endpoint, {
method: "PUT",
body: JSON.stringify(data),
});
}
async delete(endpoint: string) {
return this.request(endpoint, { method: "DELETE" });
}
}
// ============================================
// TOOL DEFINITIONS - Zendesk Support API
// ============================================
const tools = [
{
name: "list_tickets",
description: "List tickets. Can filter by status, requester, or other criteria.",
inputSchema: {
type: "object" as const,
properties: {
status: {
type: "string",
enum: ["new", "open", "pending", "hold", "solved", "closed"],
description: "Filter by ticket status"
},
sort_by: { type: "string", description: "Sort field (created_at, updated_at, priority, status, ticket_type)" },
sort_order: { type: "string", enum: ["asc", "desc"], description: "Sort order" },
page: { type: "number", description: "Page number for pagination" },
per_page: { type: "number", description: "Results per page (max 100)" },
},
},
},
{
name: "get_ticket",
description: "Get a specific ticket by ID with all its details",
inputSchema: {
type: "object" as const,
properties: {
ticket_id: { type: "number", description: "The ticket ID" },
},
required: ["ticket_id"],
},
},
{
name: "create_ticket",
description: "Create a new support ticket",
inputSchema: {
type: "object" as const,
properties: {
subject: { type: "string", description: "Ticket subject/title" },
description: { type: "string", description: "Initial ticket description/comment" },
requester_email: { type: "string", description: "Email of the requester" },
requester_name: { type: "string", description: "Name of the requester" },
priority: { type: "string", enum: ["urgent", "high", "normal", "low"], description: "Ticket priority" },
type: { type: "string", enum: ["problem", "incident", "question", "task"], description: "Ticket type" },
tags: { type: "array", items: { type: "string" }, description: "Tags to apply" },
assignee_id: { type: "number", description: "ID of agent to assign ticket to" },
group_id: { type: "number", description: "ID of group to assign ticket to" },
},
required: ["subject", "description"],
},
},
{
name: "update_ticket",
description: "Update an existing ticket's properties",
inputSchema: {
type: "object" as const,
properties: {
ticket_id: { type: "number", description: "The ticket ID to update" },
status: { type: "string", enum: ["new", "open", "pending", "hold", "solved", "closed"], description: "New status" },
priority: { type: "string", enum: ["urgent", "high", "normal", "low"], description: "New priority" },
type: { type: "string", enum: ["problem", "incident", "question", "task"], description: "Ticket type" },
subject: { type: "string", description: "New subject" },
assignee_id: { type: "number", description: "ID of agent to assign to" },
group_id: { type: "number", description: "ID of group to assign to" },
tags: { type: "array", items: { type: "string" }, description: "Tags to set (replaces existing)" },
additional_tags: { type: "array", items: { type: "string" }, description: "Tags to add" },
remove_tags: { type: "array", items: { type: "string" }, description: "Tags to remove" },
},
required: ["ticket_id"],
},
},
{
name: "add_comment",
description: "Add a comment to an existing ticket",
inputSchema: {
type: "object" as const,
properties: {
ticket_id: { type: "number", description: "The ticket ID" },
body: { type: "string", description: "Comment text (supports HTML)" },
public: { type: "boolean", description: "Whether comment is public (visible to requester) or internal note" },
author_id: { type: "number", description: "User ID of the comment author (optional)" },
},
required: ["ticket_id", "body"],
},
},
{
name: "list_users",
description: "List users in the Zendesk account",
inputSchema: {
type: "object" as const,
properties: {
role: { type: "string", enum: ["end-user", "agent", "admin"], description: "Filter by user role" },
page: { type: "number", description: "Page number for pagination" },
per_page: { type: "number", description: "Results per page (max 100)" },
},
},
},
{
name: "search_tickets",
description: "Search tickets using Zendesk search syntax",
inputSchema: {
type: "object" as const,
properties: {
query: {
type: "string",
description: "Search query. Examples: 'status:open', 'priority:urgent', 'assignee:me', 'subject:billing'"
},
sort_by: { type: "string", description: "Sort field (created_at, updated_at, priority, status, ticket_type)" },
sort_order: { type: "string", enum: ["asc", "desc"], description: "Sort order" },
page: { type: "number", description: "Page number for pagination" },
per_page: { type: "number", description: "Results per page (max 100)" },
},
required: ["query"],
},
},
];
// ============================================
// TOOL HANDLERS
// ============================================
async function handleTool(client: ZendeskClient, name: string, args: any) {
switch (name) {
case "list_tickets": {
const params = new URLSearchParams();
if (args.sort_by) params.append("sort_by", args.sort_by);
if (args.sort_order) params.append("sort_order", args.sort_order);
if (args.page) params.append("page", String(args.page));
if (args.per_page) params.append("per_page", String(args.per_page));
const queryString = params.toString();
const result = await client.get(`/tickets.json${queryString ? '?' + queryString : ''}`);
// Filter by status client-side if specified (Zendesk list doesn't support status filter directly)
if (args.status && result.tickets) {
result.tickets = result.tickets.filter((t: any) => t.status === args.status);
}
return result;
}
case "get_ticket": {
const { ticket_id } = args;
return await client.get(`/tickets/${ticket_id}.json`);
}
case "create_ticket": {
const { subject, description, requester_email, requester_name, priority, type, tags, assignee_id, group_id } = args;
const ticket: any = {
subject,
comment: { body: description },
};
if (requester_email) {
ticket.requester = { email: requester_email };
if (requester_name) ticket.requester.name = requester_name;
}
if (priority) ticket.priority = priority;
if (type) ticket.type = type;
if (tags) ticket.tags = tags;
if (assignee_id) ticket.assignee_id = assignee_id;
if (group_id) ticket.group_id = group_id;
return await client.post("/tickets.json", { ticket });
}
case "update_ticket": {
const { ticket_id, status, priority, type, subject, assignee_id, group_id, tags, additional_tags, remove_tags } = args;
const ticket: any = {};
if (status) ticket.status = status;
if (priority) ticket.priority = priority;
if (type) ticket.type = type;
if (subject) ticket.subject = subject;
if (assignee_id) ticket.assignee_id = assignee_id;
if (group_id) ticket.group_id = group_id;
if (tags) ticket.tags = tags;
if (additional_tags) ticket.additional_tags = additional_tags;
if (remove_tags) ticket.remove_tags = remove_tags;
return await client.put(`/tickets/${ticket_id}.json`, { ticket });
}
case "add_comment": {
const { ticket_id, body, public: isPublic = true, author_id } = args;
const comment: any = {
body,
public: isPublic,
};
if (author_id) comment.author_id = author_id;
return await client.put(`/tickets/${ticket_id}.json`, {
ticket: { comment }
});
}
case "list_users": {
const params = new URLSearchParams();
if (args.role) params.append("role", args.role);
if (args.page) params.append("page", String(args.page));
if (args.per_page) params.append("per_page", String(args.per_page));
const queryString = params.toString();
return await client.get(`/users.json${queryString ? '?' + queryString : ''}`);
}
case "search_tickets": {
const { query, sort_by, sort_order, page, per_page } = args;
const params = new URLSearchParams({ query: `type:ticket ${query}` });
if (sort_by) params.append("sort_by", sort_by);
if (sort_order) params.append("sort_order", sort_order);
if (page) params.append("page", String(page));
if (per_page) params.append("per_page", String(per_page));
return await client.get(`/search.json?${params.toString()}`);
}
default:
throw new Error(`Unknown tool: ${name}`);
}
}
// ============================================
// SERVER SETUP
// ============================================
async function main() {
const subdomain = process.env.ZENDESK_SUBDOMAIN;
const email = process.env.ZENDESK_EMAIL;
const apiToken = process.env.ZENDESK_API_TOKEN;
if (!subdomain || !email || !apiToken) {
console.error("Error: Required environment variables:");
console.error(" ZENDESK_SUBDOMAIN - Your Zendesk subdomain (e.g., 'mycompany' for mycompany.zendesk.com)");
console.error(" ZENDESK_EMAIL - Your Zendesk agent email");
console.error(" ZENDESK_API_TOKEN - Your Zendesk API token");
console.error("\nGet your API token from: Admin Center > Apps and integrations > APIs > Zendesk API");
process.exit(1);
}
const client = new ZendeskClient(subdomain, email, apiToken);
const server = new Server(
{ name: `${MCP_NAME}-mcp`, version: MCP_VERSION },
{ capabilities: { tools: {} } }
);
server.setRequestHandler(ListToolsRequestSchema, async () => ({
tools,
}));
server.setRequestHandler(CallToolRequestSchema, async (request) => {
const { name, arguments: args } = request.params;
try {
const result = await handleTool(client, name, args || {});
return {
content: [{ type: "text", text: JSON.stringify(result, null, 2) }],
};
} catch (error) {
const message = error instanceof Error ? error.message : String(error);
return {
content: [{ type: "text", text: `Error: ${message}` }],
isError: true,
};
}
});
const transport = new StdioServerTransport();
await server.connect(transport);
console.error(`${MCP_NAME} MCP server running on stdio`);
}
main().catch(console.error);

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{
"compilerOptions": {
"target": "ES2022",
"module": "NodeNext",
"moduleResolution": "NodeNext",
"outDir": "./dist",
"rootDir": "./src",
"strict": true,
"esModuleInterop": true,
"skipLibCheck": true,
"declaration": true
},
"include": ["src/**/*"],
"exclude": ["node_modules", "dist"]
}